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IT29455: BACKUP FAILED DUE TO "INVALID UTF-8 MIDDLE BYTE 0X54"

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APAR status

  • Closed as program error.

Error description

  • IBM Spectrum Protect Plus backup can fail with the following
    error message in the joblog:
    
        ERROR,...,Failed to perform backup of db instance
          SPP-HOST-WIN\INSTANCE01 on application server spp-host-win
          e=...xsb.commons.XSBException: Failed to parse command
          output for spp-hosts-win. e=...xsb.commons.XSBException:
          UnMarshal json exception: (com.fasterxml.jackson.databind.
          JsonMappingException) (Invalid UTF-8 middle byte 0x54
    
      The issue is Spectrum Protect Plus handling of multibyte
      characters of an owner name of a datbase, normally seen when
      the locale of the machine is not set to English.
    
    IBM Spectrum Protect Plus Versions Affected:
      10.1.2 and 10.1.3
    Customer/L2 Diagnostics (If Applicable)
      N/A
    
    Initial Impact:
      Low
    Additional Keywords:
      TS002233485 SPP LOCALE
    

Local fix

  •   NA
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * IBM Spectrum Protect Plus level 10.1.0, 10.1.1, 10.1.2,      *
    * 10.1.3 and 10.1.4                                            *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See ERROR DESCRIPTION                                        *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in Spectrum Protect Plus levels        *
    * 10.1.4.179 and  10.1.5. Note that this is subject to change  *
    * at the discretion of IBM                                     *
    ****************************************************************
    

Problem conclusion

  • Updated agent module to handle databases with names in non
    English locales
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT29455

  • Reported component name

    SP PLUS

  • Reported component ID

    5737SPLUS

  • Reported release

    A12

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2019-06-14

  • Closed date

    2019-08-15

  • Last modified date

    2019-08-15

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    SP PLUS

  • Fixed component ID

    5737SPLUS

Applicable component levels

[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A12","Line of Business":{"code":"LOB26","label":"Storage"}}]

Document Information

Modified date:
30 January 2024