IT29008: STORAGE INSIGHTS GUI NOT AVAILABLE - AN UNEXPECTED RESPONSE WAS RECEIVED FROM THE SERVER. [OPENJPA]

APAR status

• Closed as fixed if next.

Error description

• The Storage Insights GUI does not launch.  The web browser fails
  to load the page and presents the following error.
  
  ERROR: {"result":{"msgId":"BPCUI0032E","text":"An unexpected
  response was received from the server.","time":"Mar 25, 2019,
  13:02:05","type":"E"}}
  
  traceWebServer
  [Default Executor-thread-413]
  [RestRequestContextFactory.getTpcUserPrincipal] [ERROR] Error
  recording the first login time
  <openjpa-2.2.1-r422266:1396819 nonfatal user error>
  org.apache.openjpa.persistence.ArgumentException: An error
  occurred while parsing the query filter "select a from
  TResServer a where a.serverType= 0". Error message: The name
  "TResServer" is not a recognized entity or identifier. Perhaps
  you meant TPCServerBean, which is a close match. Known entity
  names: [ServerPathBean, MdiskBean, StorageSubsystemBean,
  StorageVolumeSnapshotBean, VDiskMirrorBean, NASNSDBean,
  InterSwitchConnectionSnapshotBean, StoragePoolBean,
  ModuleSnapshotBean, NASNodeBeanImpl, StorageVolumeBean,
  NASFileSystemSnapshotBean, ObjectAccessPoolBean, ShareBean,
  RAIDArrayBeanImpl, CollectorAgentBean,
  InterSwitchConnectionBean, QtreeBeanImpl, StoragePoolBeanImpl,
  ReportDataBean, InterSwitchConnectionBeanImpl,
  NASStoragePoolBean, ObjectStorageContainerBean,
  HypervisorFSDatastoreBean, ServerDirectoryGroupBean,
  ServerDiskGroupBean, GeneralGroupBean, NodeBean, AgentBean,
  ControllerBeanImpl, EnclosureBeanImpl, RemoteReplicationBean,
  SwitchBean, SwitchRollupBeanImpl, NetappReplicationBean,
  ZoneSetBean, VmdkBean, ServerDirectoryBean,
  RUStorageSubsystemBeanImpl, HypervisorClusterBean, PortBeanImpl,
  RollupServerBean, NetworkInterfaceBeanImpl,
  RAIDArraySnapshotBean, ComputerBean, ObjectStoragePoolBean,
  AbstractCopyRelationshipBean, ReplicationSummaryBean,
  AlertConditionBean, NASSnapshotBean, FlashCopyBean,
  StorageVirtualMachineBean, NPVInternalPathBean, ServerDiskBean,
  ObjectVaultBean, StorageVirtualMachineBeanImpl, EntitlementBean,
  FabricBean, TPCServerBean, EntityCapacityBean, UserTaskBean,
  PerfMonAttributesBean, NASClusterBean, NASFileSystemBeanImpl,
  CapacityByPlatformBean, ObjectMirrorBean, StorageVolumeBeanImpl,
  DepartmentGroupBean, VirtualDiskFileStorageBean, DiskBean,
  EnclosureBean, VirtualDiskFileHostBean, SwitchBeanImpl,
  RAIDArrayBean, ProtocolOptionBean, QtreeBean,
  NetworkInterfaceBean, AgentKeyInfoBean, ShareProtocolBean,
  VirtualDiskFileHostBeanCompositePK, PolicyGroupBean,
  StorageSubsystemBeanImpl, StorageSystemKeyInfoBean,
  ModuleBeanImpl, ControllerBean, NodeBeanImpl, NASFileSystemBean,
  InventoryBean, StorageSubsystemSnapshotBean, GroupBean,
  MdiskSnapshotBean, DiskSnapshotBean, IOGroupBean,
  ControllerSnapshotBean, FilesetBean, ApplicationGroupBean,
  NASNodeBean, MdiskBeanImpl, SwitchSnapshotBean, ModuleBean,
  NASFileSetBean, ServerDiskControllerBean, FilesystemBean,
  HostPortFabricBean, VirtualMachineBean, ObjectSiteBean,
  RUFabricBean, NASExportBean, ObjectStorageAccountBean, PortBean,
  PortSnapshotBean, DataSourceInfoBean, ServerClusterBean,
  ComputerHealthStatusSummaryBean, SSHostDefinitionBean,
  ObjectNodeBean, HypervisorHealthStatusSummaryBean,
  NASExportBeanPK, DiskBeanImpl, QuotaBean, ServerShareBean,
  ConsistencyGroupBean, HostPortZoneBean, SSHKeyInfoBean,
  ServerLogicalVolumeBean, NodeSnapshotBean, ProbeAttributesBean,
  DevicePersonalityBean, StoragePoolSnapshotBean,
  StorageVolumeSimpleBean, BladeBean, NASNodeSnapshotBean,
  NASCacheClientBean]
  
  [UnhandledErrorServlet.sendGenericHttpError] [ERROR] An
  unexpected HTTP  500  server error was detected, check the web
  server logs for further details.
  
  
  FFDC logs under /opt/IBM/TPC/wlp/usr/servers/webServer/logs/ffdc
  org.apache.openjpa.persistence.ArgumentException: An error
  occurred while parsing the query filter "select a from
  TResServer ...
  at
  org.apache.openjpa.kernel.exps.AbstractExpressionBuilder.parseEx
  ception(AbstractExpressionBuilder.java:119)
  at
  org.apache.openjpa.kernel.jpql.JPQLExpressionBuilder.getClassMet
  aData(JPQLExpressionBuilder.java:194)
  at
  org.apache.openjpa.kernel.jpql.JPQLExpressionBuilder.resolveClas
  sMetaData(JPQLExpressionBuilder.java:167)
  at
  org.apache.openjpa.kernel.jpql.JPQLExpressionBuilder.getCandidat
  eMetaData(JPQLExpressionBuilder.java:242)
  ...
  at
  org.apache.openjpa.persistence.EntityManagerImpl.createQuery(Ent
  ityManagerImpl.java:975)
  at
  com.ibm.tpc.internal.api.server.ServerUtil.getServerConfig(Serve
  rUtil.java:71)
  

Local fix

• The error when loading the GUI in the browser might be
  temporary.  Try reloading the Storage Insights instance URL.  If
  the error continues, the Storage Insights services should be
  restarted.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users                                   *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * This is a very rare situation, but IBM Storage Insights      *
  * users                                                        *
  * may experience an error when opening the Storage Insights    *
  * GUI, and the GUI does not launch.  The web browser fails     *
  * to load the page and presents the following error.           *
  *                                                              *
  * ERROR: {"result":{"msgId":"BPCUI0032E","text":"An unexpected *
  * response was received from the server.","time":"Mar 25,      *
  * 2019,                                                        *
  * 13:02:05","type":"E"}}                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels