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IT28940: IBM SPECTRUM PROTECT PLUS HYPER-V BACKUP CAN FAIL BECAUSE THE MAXENVELOPESIZEKB SETTING IS TOO SMALL

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • Spectrum Protect Hyper-V backup can fail because
    MaxEnvelopeSizekb size of 2048 is to small.
    You may see the following messages in the virgo.log:
    
    GetVirtualDiskChanges failed with exception:
    intel.management.wsman.WsmanException:
    Reason: The response that the WS-Management service computed
    exceeds the maximum envelope size in the request.
    
    Spectrum Protect Plus versions affected: 10.1.3
    
    Customer/L2 Diagnostics (If Applicable)  N/A
    
    Initial Impact: Low|Medium|High     Medium
    
    Additional Keywords:   TS002017572   SPPSUP-774  ZZSPDEV
    
    Local Fix:  N/A
    

Local fix

  • N/A
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * IBM Spectrum Protect Plus level 10.1.3                       *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See ERROR DESCRIPTION                                        *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed IBM Spectrum Protect Plus level 10.1.3 *
    * patch 1 and 10.1.4. Note that this is subject to change at   *
    * the discretion of IBM.                                       *
    ****************************************************************
    

Problem conclusion

  • The default max envelope size setting in Spectrum Protect Plus
    has been changed from 2MB to 8MB. This has alleviated the backup
    failures seen in Hyper-V from this configuration being too low.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT28940

  • Reported component name

    SP PLUS

  • Reported component ID

    5737SPLUS

  • Reported release

    A13

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2019-04-25

  • Closed date

    2019-06-07

  • Last modified date

    2022-05-09

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    SP PLUS

  • Fixed component ID

    5737SPLUS

Applicable component levels

[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A13","Line of Business":{"code":"LOB26","label":"Storage"}}]

Document Information

Modified date:
30 January 2024