IBM Support

IT28394: A BLANK PAGE APPEARS IN THE REST API UI WHEN CALLING THE GETUSERACCOUNTS API IN V5.2.6.3_5

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APAR status

  • Closed as program error.

Error description

  • Error Description:
    IBM Sterling B2B Integrator V5.2.6.3_5
    When the IBM Sterling B2B Integrator REST API user logs into the
    UI and calls the GetUserAccounts API, the result is a blank
    page.
    
    This does not happen in every SBI environment, just in a few of
    the test/QA environments.
    Other REST API calls are working with no errors.
    You can load in a specific user account if you search for a
    specific one.
    
    Error in the liberty log
    com.ibm.tenx.ws.WebServiceServlet                            E
    GORCR9999E:                 None: java.lang.OutOfMemoryError:
    Java heap space
    com.ibm.tenx.ws.WebServiceException: java.lang.OutOfMemoryError:
    Java heap space
    at
    com.ibm.tenx.ws.ui.WebServiceBrowser.execute(WebServiceBrowser.j
    ava:561)
    at
    com.ibm.b2b.api.IntegratorWebServiceBrowser.execute(IntegratorWe
    bServiceBrowser.java:32)
    at
    com.ibm.tenx.ws.WebServiceServlet.processWebServiceRequest(WebSe
    rviceServlet.java:282)
    at
    com.ibm.tenx.ws.WebServiceServlet.service(WebServiceServlet.java
    :202)
    at
    com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWr
    apper.java:1290)
    at
    com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(Ser
    vletWrapper.java:778)
    at
    com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(Ser
    vletWrapper.java:475)
    at
    com.ibm.ws.webcontainer.filter.WebAppFilterChain.invokeTarget(We
    bAppFilterChain.java:152)
    at
    com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebApp
    FilterChain.java:94)
    at
    com.ibm.b2b.api.swagger.SimpleCORSFilter.doFilter(SimpleCORSFilt
    er.java:23)
    at
    com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(Fi
    lterInstanceWrapper.java:207)
    at
    com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebApp
    FilterChain.java:91)
    at
    com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebA
    ppFilterManager.java:1021)
    at
    com.ibm.ws.webcontainer.filter.WebAppFilterManager.invokeFilters
    (WebAppFilterManager.java:1143)
    at
    com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleReques
    t(CacheServletWrapper.java:82)
    at
    com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.
    java:938)
    at
    com.ibm.ws.webcontainer.osgi.DynamicVirtualHost$2.run(DynamicVir
    tualHost.java:278)
    at
    com.ibm.ws.http.dispatcher.internal.channel.HttpDispatcherLink$T
    askWrapper.run(HttpDispatcherLink.java:967)
    at
    com.ibm.ws.http.dispatcher.internal.channel.HttpDispatcherLink.w
    rapHandlerAndExecute(HttpDi
    

Local fix

  • STRRTC - 578630
    SB/SB
    Circumvention:
    None.
    

Problem summary

  • Users Affected:
    REST API users for User Accounts
    
    Problem Description:
    
    When the IBM Sterling B2B Integrator REST API user logs into the
    UI and calls the GetUserAccounts API, the result is a blank
    page.
    
    Platforms Affected:
    All
    

Problem conclusion

  • Resolution Summary:
    
    A code fix is provided.
    
    Delivered In:
    5020604_2
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT28394

  • Reported component name

    STR B2B INTEGRA

  • Reported component ID

    5725D0600

  • Reported release

    526

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2019-03-19

  • Closed date

    2019-07-29

  • Last modified date

    2019-08-01

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    STR B2B INTEGRA

  • Fixed component ID

    5725D0600

Applicable component levels

[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS3JSW","label":"IBM Sterling B2B Integrator"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"5.2.6","Edition":"","Line of Business":{"code":"LOB02","label":"AI Applications"}}]

Document Information

Modified date:
01 August 2019