IBM Support

IT28362: UNABLE TO LOG ON MICROSOFT INTERNET EXPLORER

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APAR status

  • Closed as program error.

Error description

  • Since the installation of V5.2.6.3_9, you are not able to
    log on Internet Explorer 11.
    
    Logging works with with Google Chrome and Mozilla Firefox.
    
    Follow the procedure below to resolve this -
    
    
    In Internet Explorer, go to Tools > Compatibility View settings,
    clear the check box Display intranet Sites.
    
    
    
    
    
    
    
    
    
    
    
    
    
    e)
    
    
    
    
    s
    

Local fix

  • Suggested work around:
    
    In Internet Explorer, go to Tools > Compatibility View settings,
    clear the check box Display intranet Sites.
    
    Alternate Workaround
    Log in through IBM Sterling File Gateway and access the B2Bi
    Console.
    

Problem summary

  • Users Affected:
    All
    
    Problem Description:
    Unable to log on Internet Explorer.
    
    Platforms Affected:
    All
    

Problem conclusion

  • Resolution Summary:
    
    A code fix is provided.
    
    Delivered In:
    5020603_10
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT28362

  • Reported component name

    STR B2B INTEGRA

  • Reported component ID

    5725D0600

  • Reported release

    526

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2019-03-07

  • Closed date

    2019-05-14

  • Last modified date

    2019-05-17

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    STR B2B INTEGRA

  • Fixed component ID

    5725D0600

Applicable component levels

[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS3JSW","label":"IBM Sterling B2B Integrator"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"5.2.6","Edition":"","Line of Business":{"code":"LOB02","label":"AI Applications"}}]

Document Information

Modified date:
17 May 2019