IBM Support

IT27767: SQL BACKUP FAILURE: COPY FILE FAILED ERR[(38 REACHED THE END OF THE FILE.)

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • During an IBM Spectrum Protect Plus SQL Application
    Backup the following error can be seen in the joblog:
    
      Job Log:
        Backup failed for database Hostname:\\?\GLOBALROOT\Device\
        HarddiskVolumeShadowCopy99\MSSQL13.DBNAME\MSSQL\
        DATA\FileName.mdf ==>[c:\ProgramData\SPP\
        mnt\SPPB_spp_166151D5188\dbname\dbname_
        FileName_1537952821574\FileName.mdf] copy file failed
        err[(38 Reached the end of the file.)]
      This is due to the reported file to be backed up exceeds
      the filesize boundary. Using the file above (FileName.mdf),
      has a file size of 63 GB, but it has a backup size of 134
      GB. This discrepancy is the cause for the error 38.
    
    Spectrum Protect Plus Versions Affected:
      IBM Spectrum Protect Plus versions 10.1.1 and 10.1.2
    Customer/L2 Diagnostics (If Applicable)
      N/A
    
    Initial Impact:
      Low
    Additional Keywords:
      TS001782027 SPP ISPP SQL BACKUP
    

Local fix

  •   N/A
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * IBM Spectrum Protect Plus levels 10.1.2, 10.1.1              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * see ERROR Description                                        *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed IBM Spectrum Protect Plus level        *
    * 10.1.2.247 and 10.1.3. Note that this is subject to change   *
    * at the discretion of IBM                                     *
    ****************************************************************
    

Problem conclusion

  • The issue was fixed by forcing a base backup when file shrink
    condition is detected.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT27767

  • Reported component name

    SP PLUS

  • Reported component ID

    5737SPLUS

  • Reported release

    A12

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2019-01-14

  • Closed date

    2019-01-18

  • Last modified date

    2019-01-18

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • guestapp
    

Fix information

  • Fixed component name

    SP PLUS

  • Fixed component ID

    5737SPLUS

Applicable component levels

[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A12","Line of Business":{"code":"LOB26","label":"Storage"}}]

Document Information

Modified date:
30 January 2024