IT27350: THE SERVER MAY DISPLAY ANR8914I AND ANR8792E MESSAGES, AND MARK THE DRIVE OFFLINE WITHOUT I/O ERROR.

8.1.8.000-IBM-SPOC-Linuxs390x
8.1.8.000-IBM-SPSRV-Linuxppc64le
8.1.8.000-IBM-SPCMS-WindowsX64
8.1.8.000-IBM-SPCMS-WindowsI32
8.1.8.000-IBM-SPCMS-Linuxx86_64
8.1.8.000-IBM-SPOC-WindowsX64
8.1.8.000-IBM-SPOC-Linuxx86_64
8.1.8.000-IBM-SPOC-LinuxPPC64le
8.1.8.000-IBM-SPOC-AIX
8.1.8.000-IBM-SPSRV-WindowsX64
8.1.8.000-IBM-SPSRV-Linuxx86_64
8.1.8.000-IBM-SPSRV-Linuxs390x
8.1.8.000-IBM-SPSRV-AIX
IBM Spectrum Protect Server V8.1 Fix Pack 8 (V8.1.8) Downloads

APAR status

• Closed as program error.

Error description

• The server may display ANR8914I and ANR8792E messages, and mark
  the drive offline without I/O error.
  
  
  Problem Description:
  The server may detect the cleaning request of the drive(s) based
  on the result of checking log sense data. Based on the data, the
  server will display ANR8914I and ANR8792E messages.  As a
  result, the server marks the drive(s) offline without specific
  I/O error.
  
  When this issue occurs, ANR8914I and ANR8792E are displayed in
  the server activity log without other I/O error, as below:
  
  ANR8914I Drive <drive name>
  (/dev/lin_tape/by-id/IBMtape-xxxmmmmm) in library <library name>
  needs to be cleaned.
  ANR8792E Unrecoverable drive failures on drive <drive name>
  (/dev/lin_tape/by-id/IBMtape-xxxmmmmm);drive is now marked
  offline.
  
  Additional information about the sense data should be displayed
  with ANR8792E.
  
  
  L2/Customer Diagnostics:
  - This issue may occur when the cleaning of drives relies on the
  library automatic cleaning function.  They can see the parameter
  CLEANFREQuency of the drive is set to NONE in the output of
  query drive command, as below:
  
  IBM Spectrum Protect: SERVER01> Query DRive <drive name> F=D
  Library Name: <library name>
  Drive Name: <drive name>
  ........
  Cleaning Frequency (Gigabytes/ASNEEDED/NONE): NONE
  
  - If IBM lin_tape device driver is used, they can see
  SIOC_LOG_SENSE_PAGE command in IBM lin_tape driver trace, as
  below:
  
  IBMtapeX-----mmmmm  <timestamp>
     ......
     lin_tape_drive_ioctl: STOFFL command
  IBMChgrX-----nnnnn  <timestamp>
     Changer device opened.
     IBMtapeX-----mmmmm  <timestamp>
     lin_tape_drive_ioctl: SIOC_LOG_SENSE_PAGE command
     lin_tape_drive_ioctl: SIOC_LOG_SENSE_PAGE command
     ......
  
  
  Tivoli Storage Manager Versions affected:
  All supported versions of Tivoli Storage Manager and IBM
  Spectrum Protect server on all platforms.
  
  
  Initial Impact:
  Low
  
  
  Additional Keywords:
  TS001653185, TSM
  

Local fix

• Issue the following administrative command for the drive after
  the clean drive finished by the library operation.
  
  UPDate DRive <library name> <drive name> ONLine=Yes.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All IBM Spectrum Protect server users.                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in level 8.1.8.                        *
  * Note that this is subject to change at the discretion of     *
  * IBM.                                                         *
  ****************************************************************
  

Problem conclusion

• This problem was fixed.
  Affected platforms for reported release:  AIX, HP-UX, Linux,
  Solaris, and Windows.
  Platforms fixed:  AIX, Linux, and Windows.
  
  ANR8943E A hardware or tape media error occurred during an
  operation on library ABC, OP=XYZ, CC=OPQ, KEY=XX, ASC=YY,
  ASCQ=ZZ, SENSE=abcdefghigklmn
  Explanation
  The error might be related to hardware, tape media, or
  configuration issues.
  systemAction
  System operations continue, but the specified library operation
  fails. If the cleaning threshold is exceeded for a tape drive in
  the library, the server marks the drive as being offline.
  UserResponse
  To resolve the issue, take one or more of the following actions:
  Ensure that the DEVICE parameter that is associated with the
  library was identified correctly in the DEFINE PATH command. To
  query the path, use the QUERY PATH command. To update the path,
  use the UPDATE PATH command.
  Ensure that the library device is turned on and ready for
  operation.
  If the library device has an access door, ensure that the door
  is closed.
  If the cleaning threshold is exceeded for a tape drive in the
  library, clean the tape drive. Then, bring the drive online by
  issuing the UPDATE DRIVE command with the ONLINE=YES setting. To
  verify that the drive is online, you can issue the QUERY DRIVE
  command with the F=D setting.
  If a volume in a virtual tape library has insufficient memory,
  review the library configuration and make any necessary
  adjustments. For more information about the values of the KEY,
  ASC, and ASCQ fields, see the library and drive reference
  manuals.
  
  ANR8944E A hardware or media error occurred on drive ABC with
  volume XYZ, OP=OPQ, error number=XXX, CC=YYY, KEY=AA, ASC=BB,
  ASCQ=CC, SENSE=ABCDEFGHIGK
  Explanation
  The error might be related to hardware, tape media, or
  configuration issues.
  SystemAction
  System operations continue, but the specified device operation
  fails. If the cleaning threshold is exceeded for a tape drive in
  the library, the server marks the drive as being offline.
  UserResponse
  To resolve the issue, take one or more of the following actions:
  Ensure that the DEVICE parameter that is associated with the
  device was identified correctly in the DEFINE PATH command. To
  query the path, use the QUERY PATH command. To update the path,
  use the UPDATE PATH command.
  Ensure that the tape device is turned on and ready for
  operation.
  If the cleaning threshold is exceeded for a tape drive in the
  library, clean the tape drive. Then, bring the drive online by
  issuing the UPDATE DRIVE command with the ONLINE=YES setting. To
  verify that the drive is online, you can issue the QUERY DRIVE
  command with the F=D setting.
  If a volume in a virtual tape library has insufficient memory,
  review the library configuration and make any necessary
  adjustments. For more information about the values of the KEY,
  ASC, and ASCQ fields, see the library and drive reference
  manuals.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels