IBM Support

IT27288: HELP ISSUE RE-OCCURS AT 10.0.0.13/14.

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APAR status

  • Closed as program error.

Error description

  • Additional Symptom(s) Search Keyword(s):
    The help is not working in 10.0.0.13 and higher.
    When displaying the help contents , the following error is
    displayed:
    HTTP ERROR: 500 Problem accessing /help/index.jsp. Reason:
    PWC6033: Error in Javac compilation for JSP PWC6199: Generated
    servlet
    APAR IT24032 was raised for 10.0.0.11 when it first occurred
    and the Java 1.8 update in 10.0.0.12 appeared to fix the issue
    hence it was closed.
    
    Subsequent Java updates have caused the issue to re-occur.
    
    The correct fix for this is to update the Eclipse to a later
    Eclipse level e.g 4.4.2 and that will need to be completed in a
    fix pack.
    

Local fix

  • Install IT24021 which is the Java 1.8 fix level that 10.0.0.12
    uses.
    

Problem summary

  • ****************************************************************
    USERS AFFECTED:
    All Toolkit 10.0.0.11, 10.0.0.13 and higher versions users
    
    
    Platforms affected:
    Windows on x86-64 platform, Linux on x86-64 platform
    
    ****************************************************************
    PROBLEM DESCRIPTION:
    The help is not working in 10.0.0.11, 10.0.0.13 and higher.
    When displaying the help contents , the following error is
    displayed:
    HTTP ERROR: 500 Problem accessing /help/index.jsp. Reason:
    PWC6033: Error in Javac compilation for JSP PWC6199: Generated
    servlet
    APAR IT24032 was raised for 10.0.0.11 when it first occurred
    and the Java 1.8 update in 10.0.0.12 appeared to fix the issue
    hence it was closed.
    
    Subsequent Java updates have caused the issue to re-occur.
    

Problem conclusion

Temporary fix

Comments

APAR Information

  • APAR number

    IT27288

  • Reported component name

    IIB TOOLKIT

  • Reported component ID

    5724J0541

  • Reported release

    A00

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2018-12-12

  • Closed date

    2019-05-28

  • Last modified date

    2019-05-28

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    IIB TOOLKIT

  • Fixed component ID

    5724J0541

Applicable component levels

[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSNQK6","label":"IBM Integration Bus"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"10.0","Edition":"","Line of Business":{"code":"LOB36","label":"IBM Automation"}}]

Document Information

Modified date:
28 May 2019