IT27260: AUTO-DEPLOYMENT FAILING WITH REASONCODE SET TO '4242' ON WINDOWSPLATFORM.

APAR status

• Closed as program error.

Error description

• The problem is caused by the updatemgr.exe using the "C:\Program
  Files" naming structure instead of using the 'C:\Progra~1',
  Setup.log will have messages similar to the following:
  ----------------------------------------------------------------
  -------------
  Wed 10/10/2018  4:27:13.58 Version: 7165
  Wed 10/10/2018  4:27:13.59 Calling dsmc.exe retrieve
  -fromnode=IBM_DEPLOY_CLIENT_WIN -sub=yes -replace=all
  -description=DEPLOY_8141_Windows_X64 \\IBM_ANR_WIN\c$\
  C:\Program Files\Tivoli\TSM\IBM_AN~1\deploy\    ..\packages\
  -optfile="C:\Program
  Files\Tivoli\TSM\IBM_AN~1\deploy\client.opt"
   ANS1102E An excessive number of command line arguments are
  passed to the program.
   Wed 10/10/2018  4:27:16.58 ANE4242E The Setup Script
  encountered a warning or error while retrieving the client
  package for DEPLOY_8141_Windows_X64. The error level is 12.
  Wed 10/10/2018  4:27:16.58 Reasoncode set to 4242
   Wed 10/10/2018  4:27:16.60 Calling C:\Program
  Files\Tivoli\TSM\IBM_AN~1\deploy\updatemgr\X64\updatemgr64.exe
  log-cancellation-to-server 4242
  IBM Spectrum Protect Versions Affected: V7.1  and V8.1  on
  Windows platform
  Customer/L2 Diagnostics:  N/A
  Initial Impact: Low
  Additional Keywords:  auto-deployment 8dot3 TS001151748
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect backup-archive client versions 7.1.8,   *
  * 8.1.2, 8.1.4, 8.1.6, 8.1.7 on all platforms.                 *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in level 8.1.8. Note that this is      *
  * subject to change at the discretion of IBM.                  *
  ****************************************************************
  

Problem conclusion

• Now failover works correctly if DSMI_DIR contains space
  character.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• failover
  

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels