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IT27124: IBM STERLING FILE GATEWAY DISPLAYS AN ERROR WHEN ACCESSED USING INTERNET EXPLORER 11 BROWSER

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • When you access IBM Sterling File Gateway using IE 11 browser
    using the  following URL -
     https://adress:port/filegateway/home.do#login
    
    The login screen is not shown and the message
    "Sterling File gateway error"
    "contact your administrator for further information" appears.
    
    If you open another tab and open the same URL it works, all
    further attempts works again.
    To be able to reproduce the issue on demand you must open a new
    private browsing session.
    
    Version used to reproduce the issue:
    
    Customer used : 5.2.6.3_6 IE : 11.0.65.
    Support used  :  5.2.6.3_7 IE : 11.0.85
    
    The Stack trace in filegateway.log is  :
    
    filegateway.log shows
    [2018-10-16 10:32:51.778] ERROR Exception
    [2018-10-16 10:32:51.778] ERROR [1539678771778] null
    [2018-10-16 10:32:51.778] ERRORDTL
    [1539678771778]java.lang.NullPointerException
    at
    com.sterlingcommerce.fg.ui.filters.ResponseHeaderFilter.doFilter
    (ResponseHeaderFilter.java:237)
    at
    org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(Se
    rvletHandler.java:1212)
    at
    com.sterlingcommerce.woodstock.ui.dlsso.DLSSOFilter.doFilter(DLS
    SOFilter.java:259)
    at
    org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(Se
    rvletHandler.java:1212)
    at
    com.sterlingcommerce.fg.ui.filters.RequestValidator.doFilter(Req
    uestValidator.java:109)
    at
    org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(Se
    rvletHandler.java:1212)
    at
    com.sterlingcommerce.woodstock.ui.SecurityExtensionFilter.doFilt
    er(SecurityExtensionFilter.java:194)
    at
    org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(Se
    rvletHandler.java:1212)
    at
    org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.j
    ava:399)
    at
    org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandle
    r.java:216)
    at
    org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.j
    ava:182)
    at
    org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.j
    ava:768)
    at
    org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java
    :450)
    at
    org.mortbay.jetty.handler.ContextHandlerCollection.handle(Contex
    tHandlerCollection.java:230)
    at
    org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollec
    tion.java:114)
    at
    org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.j
    ava:152)
    at org.mortbay.jetty.Server.handle(Server.java:326)
    at
    org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.ja
    va:544)
    at
    org.mortbay.jetty.HttpConnection$RequestHandler.headerComplete(H
    ttpConnection.java:942)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:549)
    at
    org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:212)
    at
    org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:406)
    at
    org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoi
    nt.java:410)
    at
    org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThrea
    dPool.java:451)
    
    
    Note: Mozilla Firefox and Google Chrome do not report this
    problem.
    

Local fix

  • RTC : 576062
    EJ / EJ
    Workaround: Use Chrome or Firefox browser
    

Problem summary

  • Users Affected:
    All
    
    Problem Description:
    IBM Sterling File Gateway displays an error when accessed using
    Internet Explorer 11 browser.
    
    Platforms Affected:
    All
    

Problem conclusion

  • Resolution Summary:
    
    A code fix is provided.
    
    Delivered In:
    5020603_9
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT27124

  • Reported component name

    STR FILE GATEWA

  • Reported component ID

    5725D0700

  • Reported release

    226

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2018-11-29

  • Closed date

    2019-01-20

  • Last modified date

    2019-02-01

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    STR FILE GATEWA

  • Fixed component ID

    5725D0700

Applicable component levels

[{"Line of Business":{"code":"LOB02","label":"AI Applications"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS4TGX","label":"IBM Sterling File Gateway"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"2.2"}]

Document Information

Modified date:
03 March 2021