APAR status
Closed as program error.
Error description
When you access IBM Sterling File Gateway using IE 11 browser using the following URL - https://adress:port/filegateway/home.do#login The login screen is not shown and the message "Sterling File gateway error" "contact your administrator for further information" appears. If you open another tab and open the same URL it works, all further attempts works again. To be able to reproduce the issue on demand you must open a new private browsing session. Version used to reproduce the issue: Customer used : 5.2.6.3_6 IE : 11.0.65. Support used : 5.2.6.3_7 IE : 11.0.85 The Stack trace in filegateway.log is : filegateway.log shows [2018-10-16 10:32:51.778] ERROR Exception [2018-10-16 10:32:51.778] ERROR [1539678771778] null [2018-10-16 10:32:51.778] ERRORDTL [1539678771778]java.lang.NullPointerException at com.sterlingcommerce.fg.ui.filters.ResponseHeaderFilter.doFilter (ResponseHeaderFilter.java:237) at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(Se rvletHandler.java:1212) at com.sterlingcommerce.woodstock.ui.dlsso.DLSSOFilter.doFilter(DLS SOFilter.java:259) at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(Se rvletHandler.java:1212) at com.sterlingcommerce.fg.ui.filters.RequestValidator.doFilter(Req uestValidator.java:109) at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(Se rvletHandler.java:1212) at com.sterlingcommerce.woodstock.ui.SecurityExtensionFilter.doFilt er(SecurityExtensionFilter.java:194) at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(Se rvletHandler.java:1212) at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.j ava:399) at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandle r.java:216) at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.j ava:182) at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.j ava:768) at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java :450) at org.mortbay.jetty.handler.ContextHandlerCollection.handle(Contex tHandlerCollection.java:230) at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollec tion.java:114) at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.j ava:152) at org.mortbay.jetty.Server.handle(Server.java:326) at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.ja va:544) at org.mortbay.jetty.HttpConnection$RequestHandler.headerComplete(H ttpConnection.java:942) at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:549) at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:212) at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:406) at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoi nt.java:410) at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThrea dPool.java:451) Note: Mozilla Firefox and Google Chrome do not report this problem.
Local fix
RTC : 576062 EJ / EJ Workaround: Use Chrome or Firefox browser
Problem summary
Users Affected: All Problem Description: IBM Sterling File Gateway displays an error when accessed using Internet Explorer 11 browser. Platforms Affected: All
Problem conclusion
Resolution Summary: A code fix is provided. Delivered In: 5020603_9
Temporary fix
Comments
APAR Information
APAR number
IT27124
Reported component name
STR FILE GATEWA
Reported component ID
5725D0700
Reported release
226
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2018-11-29
Closed date
2019-01-20
Last modified date
2019-02-01
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
STR FILE GATEWA
Fixed component ID
5725D0700
Applicable component levels
[{"Line of Business":{"code":"LOB59","label":"Sustainability Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS4TGX","label":"IBM Sterling File Gateway"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"2.2"}]
Document Information
Modified date:
03 March 2021