IT27124: IBM STERLING FILE GATEWAY DISPLAYS AN ERROR WHEN ACCESSED USING INTERNET EXPLORER 11 BROWSER

APAR status

• Closed as program error.

Error description

• When you access IBM Sterling File Gateway using IE 11 browser
  using the  following URL -
   https://adress:port/filegateway/home.do#login
  
  The login screen is not shown and the message
  "Sterling File gateway error"
  "contact your administrator for further information" appears.
  
  If you open another tab and open the same URL it works, all
  further attempts works again.
  To be able to reproduce the issue on demand you must open a new
  private browsing session.
  
  Version used to reproduce the issue:
  
  Customer used : 5.2.6.3_6 IE : 11.0.65.
  Support used  :  5.2.6.3_7 IE : 11.0.85
  
  The Stack trace in filegateway.log is  :
  
  filegateway.log shows
  [2018-10-16 10:32:51.778] ERROR Exception
  [2018-10-16 10:32:51.778] ERROR [1539678771778] null
  [2018-10-16 10:32:51.778] ERRORDTL
  [1539678771778]java.lang.NullPointerException
  at
  com.sterlingcommerce.fg.ui.filters.ResponseHeaderFilter.doFilter
  (ResponseHeaderFilter.java:237)
  at
  org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(Se
  rvletHandler.java:1212)
  at
  com.sterlingcommerce.woodstock.ui.dlsso.DLSSOFilter.doFilter(DLS
  SOFilter.java:259)
  at
  org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(Se
  rvletHandler.java:1212)
  at
  com.sterlingcommerce.fg.ui.filters.RequestValidator.doFilter(Req
  uestValidator.java:109)
  at
  org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(Se
  rvletHandler.java:1212)
  at
  com.sterlingcommerce.woodstock.ui.SecurityExtensionFilter.doFilt
  er(SecurityExtensionFilter.java:194)
  at
  org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(Se
  rvletHandler.java:1212)
  at
  org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.j
  ava:399)
  at
  org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandle
  r.java:216)
  at
  org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.j
  ava:182)
  at
  org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.j
  ava:768)
  at
  org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java
  :450)
  at
  org.mortbay.jetty.handler.ContextHandlerCollection.handle(Contex
  tHandlerCollection.java:230)
  at
  org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollec
  tion.java:114)
  at
  org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.j
  ava:152)
  at org.mortbay.jetty.Server.handle(Server.java:326)
  at
  org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.ja
  va:544)
  at
  org.mortbay.jetty.HttpConnection$RequestHandler.headerComplete(H
  ttpConnection.java:942)
  at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:549)
  at
  org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:212)
  at
  org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:406)
  at
  org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoi
  nt.java:410)
  at
  org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThrea
  dPool.java:451)
  
  
  Note: Mozilla Firefox and Google Chrome do not report this
  problem.
  

Local fix

• RTC : 576062
  EJ / EJ
  Workaround: Use Chrome or Firefox browser
  

Problem summary

• Users Affected:
  All
  
  Problem Description:
  IBM Sterling File Gateway displays an error when accessed using
  Internet Explorer 11 browser.
  
  Platforms Affected:
  All
  

Problem conclusion

• Resolution Summary:
  
  A code fix is provided.
  
  Delivered In:
  5020603_9
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STR FILE GATEWA

• Fixed component ID

  5725D0700

Applicable component levels