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IT27099: MAILBOX EXTRACT SERVICE PULLS INCORRECT DATA FROM GLOBAL MAILBOX

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APAR status

  • Closed as program error.

Error description

  • When using Mailbox Extract Service to pull messages from a
    Global Mailbox, the document name and size are correct
    but the document payload is either hex 0x00 or null.
    This issue only affects inline payloads (small files), larger
    files are not affected.
    
    System log warning:
    [2018-10-03 00:03:56.664] DEBUG Document.getRS: Failed to find
    document for 331392166360e40c4node1 reloading 8/10 workflow ID:
    89092 thread ID: WFE.89092.Thread
    [2018-10-03 00:03:57.665] DEBUG Document.getRS: Failed to find
    document for 331392166360e40c4node1 reloading 9/10 workflow ID:
    89092 thread ID: WFE.89092.Thread
    [2018-10-03 00:03:58.669] WARN Document.getRS: Failed to find
    document for 331392166360e40c4node1 giving up...
    

Local fix

  • RTC 575729
    FB/FB
    Circumvention: None
    

Problem summary

  • Users Affected:
    All
    
    Problem Description:
    
    MailboxExtractBeginService returns empty data on
    extracting a message with inline payloads.
    Root cause is that the document and storage details are not
    set for global mailbox messages.
    
    
    Platforms Affected:
    All
    

Problem conclusion

  • Resolution Summary:
    A code fix is provided.
    
    Fixed the service to update the storage and document details
    for Global Mailbox messages.
    
    
    Delivered In:
    6000003
    6000201
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT27099

  • Reported component name

    STR B2B INTEGRA

  • Reported component ID

    5725D0600

  • Reported release

    600

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2018-11-27

  • Closed date

    2019-09-19

  • Last modified date

    2019-12-02

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    STR B2B INTEGRA

  • Fixed component ID

    5725D0600

Applicable component levels

[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS3JSW","label":"IBM Sterling B2B Integrator"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"600","Edition":"","Line of Business":{"code":"LOB02","label":"AI Applications"}}]

Document Information

Modified date:
02 December 2019