IT26652: ERROR CODE 'EXIT STATUS 32 DESC (MOUNT.NFS: ACCESS DENIED BY SERVER...)'

APAR status

• Closed as program error.

Error description

• The IBM Spectrum Protect Plus vSnap is experiencing a timeout.
  The root cause is tied to the API calls taking longer than the
    timeout which can be due to system load.
  
    The error seen in the joblog appears as follows:
  
      Unprotected vm: <VM NAME> [Command finished with error:
        exit status 32 desc (mount.nfs: access denied by
        server while mounting <IP ADDRESS>:/vsnap/vpool1/fs71)
        (Mounting failed)]
  
  Spectrum Protect Plus Versions Affected:
    IBM Spectrum Protect Plus 10.1.1
  Customer/L2 Diagnostics (If Applicable)
    N/A
  
  Initial Impact:
    Low
  Additional Keywords:
    38213,082,000 SPP vSnap Timeout
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus levels 10.1.0, 10.1.1              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fix level when available. This problem is currently    *
  * projected to be fixed in IBM Spectrum Protect Plus update    *
  * level 10.1.2.                                                *
  * Note that this is subject to change at the discretion of IBM *
  ****************************************************************
  

Problem conclusion

• IBM Spectrum Protect Plus may experience symptoms related to
  system load. The symptoms include seeing the message indicated
  in the Problem Description. When the Spectrum Protect server
  communicates with vSnap and vSnap is under heavy load, the API
  call issued to vSnap may time out. A change to the product
  increases the default timeout value. Subsequent releases will
  improve this condition further by ensuring all necessary API
  requests are handled in an asynchronous fashion.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• PLATFORM
  

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels