IBM Support

IT26583: FAILED TO PROTECT DATA STORE SPP_* (FAILED TO SNAPSHOT VOLUME SPP_* ON STORAGE CONTROLLER <NAME>)

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • Backup of a virtual machine fails with the following
    error:
        ERROR,Unprotected vm: <VM_NAME> [Failed to protect data
         store spp_* (Failed to snapshot volume spp_* on storage
         controller <controller name>)]
    This is due to an overload of the vSnap server and causing
    the snapshot creation to take longer than an expected.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * IBM Spectrum Protect Plus levels 10.1.0, 10.1.1, 10.1.2      *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See ERROR DESCRIPTION                                        *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in IBM Spectrum Protect Plus levels    *
    * 10.1.2.209, 10.1.3.                                          *
    * Note that this is subject to change at the discretion of IBM *
    ****************************************************************
    

Problem conclusion

  • IBM Spectrum Protect Plus has
    increased the timeout for vsnap operations for snapshot
    and share creations. Previously a vsnap snapshot or share
    creation would timeout after 8 minutes, this has been extended
    to 55 minutes. The number of calls for share creation has been
    reduced as well.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT26583

  • Reported component name

    SP PLUS

  • Reported component ID

    5737SPLUS

  • Reported release

    A10

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2018-10-10

  • Closed date

    2018-11-15

  • Last modified date

    2018-11-15

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • VSNAP
    

Fix information

  • Fixed component name

    SP PLUS

  • Fixed component ID

    5737SPLUS

Applicable component levels

[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A10","Line of Business":{"code":"LOB26","label":"Storage"}}]

Document Information

Modified date:
30 January 2024