IBM Support

IT26537: IBM SPECTRUM PROTECT PLUS FILE LEVEL RESTORE FAILS WITH (INVALIDCONFIGURATION FOR DEVICE '0'.)

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APAR status

  • Closed as program error.

Error description

  • File level restore incorrectly chooses the incorrect VMware
    cluster to mount the volume to.
    Job log:
    Mount hypervisor NFS volumes: Completed (1 objects)
    Acquiring lock for VM (myVM).
    Mount VM disks: Mounting VM (myVM) disks
    Mount VM disks: Failed to mount disks to VM (myVM). Error =
    (HypervisorVMReconfException).
    Mount VM disks: Failed to reconfigure VM (myVM). Exception
    (...serviceprovider.common.hypervisor.exception.HypervisorVMReco
    nfException) reports: (Invalid configuration for device '0'.)
    Released lock for VM (myVM).
    In this case the datastore is assigned to two different VMware
    clusters and the restore is picking the wrong one.
    Versions affected: 10.1.0, 10.1.1, 10.1.2
    Keywords: restore file TS001348077
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * IBM Spectrum Protect Plus levels 10.1.1, 10.1.2              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See ERROR DESCRIPTION                                        *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in IBM Spectrum Protect Plus level     *
    * 10.1.2.209, 10.1.3.                                          *
    *                                                              *
    * Note that this is subject to change at the discretion of IBM *
    ****************************************************************
    

Problem conclusion

  • IBM Spectrum Protect Plus has been updated to improve its
    handling of file restores when the VM for which the file is
    restored from is on a datastore that is associated with
    two or more clusters. When this occurs, you may see the error as
    described in the description. The product was updated to
    explicitly use the correct ESX host and cluster to perform the
    restore.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT26537

  • Reported component name

    SP PLUS

  • Reported component ID

    5737SPLUS

  • Reported release

    A11

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2018-10-08

  • Closed date

    2018-11-16

  • Last modified date

    2018-11-16

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • FILE
    

Fix information

  • Fixed component name

    SP PLUS

  • Fixed component ID

    5737SPLUS

Applicable component levels

[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A11","Line of Business":{"code":"LOB26","label":"Storage"}}]

Document Information

Modified date:
30 January 2024