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IT26447: ANS1999E MESSAGES ARE LOGGED AND BACKUPS MAY TERMINATE WHEN UNKNOWN WINDOWS RESULT CODES ARE RECEIVED

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APAR status

  • Closed as program error.

Error description

  • When the client receives an unknown Windows return code the
client can log an ANS1999E error and the backup operation may
terminate.

Customer/L2 Diagnostics:
Review the error log for the Windows result code being received.

Initial Impact: Medium
Tivoli Storage Manager Versions Affected:
7.1 and 8.1 on Windows

Additional Keywords:
TS001008967

Local fix

  •  Specifying the following testflag in the client option file,
replace XXX with the Windows return code being received, this
will allow the operation to continue.
testflag CONTINUEWITHUNKNOWNRC: XXX
Using the testlag re-maps  the Win32 error code to our
RC_ACCESS_DENIED.  With this testflag TSM skips the file for
which the unknown return code is returned, issues a message and
continues.

Problem summary

  • ****************************************************************
* USERS AFFECTED:                                              *
* Backup-archive client versions 7.1 and 8.1 running on all    *
* Microsoft Windows platforms.                                 *
****************************************************************
* PROBLEM DESCRIPTION:                                         *
* See ERROR DESCRIPTION                                        *
****************************************************************
* RECOMMENDATION:                                              *
* This issue is projected to be fixed in the Backup-Archive    *
* Client version 8.1.7 on all Microsoft Windows platforms      *
* Note that this is subject to change at the discretion of     *
* IBM.                                                         *
****************************************************************

Problem conclusion

  • Windows returned codes 362, 381 and 395 will be mapped to the
RC_ACCESS_DENIED, so backup will continue.

Temporary fix

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    IT26447
    • 

  • Reported component name
    TSM CLIENT
    • 

  • Reported component ID
    5698ISMCL
    • 

  • Reported release
    71W
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2018-09-27
    • 

  • Closed date
    2018-11-19
    • 

  • Last modified date
    2018-11-19
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    TSM CLIENT
    • 

  • Fixed component ID
    5698ISMCL
    • 



Applicable component levels


    








      
              
                            

              

              [{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"71W"}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            13 February 2021
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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