IT26434: DSMAGENT.EXE CRASHES WHEN INCLUDE.SYSTEMSTATE OPTION IS ENABLED IN OPTION FILE

APAR status

• Closed as program error.

Error description

• The dsmagent.exe crashes when performing VSS backups in
  application protection configuration if in the option file is
  specified the option "INCLUDE.SYSTEMSTATE".
  
  The dsmcrash.log will report:
  Error   03.07.2018 11:02:27     Application Error       1000
  (100)   "Faulting application name: dsmagent.exe, version:
  8.1.4.1, time stamp: 0x5a877f29
  Faulting module name: dsmagent.exe, version: 8.1.4.1, time
  stamp: 0x5a877f29
  Exception code: 0xc0000005
  Fault offset: 0x0000000000361515
  Faulting process id: 0x52e4
  Faulting application start time: 0x01d412ac42da08b4
  Faulting application path: C:\Program
  Files\Tivoli\TSM\baclient\dsmagent.exe
  Faulting module path: C:\Program
  Files\Tivoli\TSM\baclient\dsmagent.exe
  ----------------
  
  Customer/L2 Diagnostics:
  The stack trace fromw:
  dsmagent!pbFileBind+0x185
  dsmagent!PrivObjEnumBack+0x19b7
  dsmagent!psBaObjEnum+0xe9
  dsmagent!baProcessRequest+0x1012
  dsmagent!baRequestHandler+0x64d
  dsmagent!DccTxnProducer::HandleQueue+0x240
  dsmagent!DccTxnProducer::Run+0x4dd
  dsmagent!DccTxnProducer::DoThread+0xb8
  dsmagent!startThread2+0x81
  dsmagent!startThread+0x9
  msvcr110!beginthreadex+0x107
  msvcr110!endthreadex+0x192
  kernel32!BaseThreadInitThunk+0x14
  ntdll!RtlUserThreadStart+0x21
  
  IBM Spectrum Protect Server version Affected: All IBM Spectrum
  Protect Client v7.1 and v8.1 on Windows platform
  
  Initial Impact: Low
  
  Additional Keywords: dsmagent exchange sql application
  protection dump crash tsm
  

Local fix

• Remove the include.systemstate statement from option file and
  retry operation.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Backup-archive client versions 7.1 and 8.1 running on all    *
  * Microsoft Windows platforms.                                 *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * This issue is projected to be fixed in the Backup-Archive    *
  * Client version 8.1.7 on all Microsoft Windows platforms      *
  * Note that this is subject to change at the discretion of     *
  * IBM.                                                         *
  ****************************************************************
  

Problem conclusion

• The VSS TDP backup should ignore the option INCLUDE.SYSTEMSTATE.
  The client has been fixed so this crash no longer occurs.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels