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IT26281: NAVIGATING THE UI, ENCOUNTER AN XSBEXCEPTION ERROR

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APAR status

  • Closed as program error.

Error description

  • While trying to load IBM Spectrum Protect Plus GUI, the page
    fails to load and throws an XSBException error. This fails
      due to the SLA policy name "ABCD101\V102" having "\" in it
      and hence a core call to the api to load the page fails to
      associate the job for the hypervisor/application backups. This
      causes a failure with the status code of 500 because the job
      name is not correct due to the "\" translating to a ""%5C"
      and distorts the job name when passed as a filter under the
      backup screen to get the SLA Policy.
    
    Spectrum Protect Plus Versions Affected:
      IBM Spectrum Protect Plus 10.1.0 and 10.1.1
    Customer/L2 Diagnostics (If Applicable)
      GUI Fails to load.
    
    Initial Impact:
      Low
    Additional Keywords:
      TS001146714 SPP 500 error code
    

Local fix

  •   N/A
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * IBM Spectrum Protect Plus levels 10.1.1.*                    *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See ERROR DESCRIPTION                                        *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply patch 10.1.1 build 190.                                *
    *This problem is also resolved inIBM Spectrum Protect Plus     *
    *level 10.1.2 and higher.                                      *
    * Note that this is subject to change at the discretion of IBM.*
    ****************************************************************
    

Problem conclusion

  • Navigating to the Hypervisor->VMware->Backup screen within
    the IBM Spectrum Protect UI the user may be presented with
    an error indicating "XSBException". The Virgo log file reveals
    the following:
     2018-07-16 11:25:14.410  ERROR http-apr-8082-exec-6
    com.syncsort.dp.xsb.api.commons.exception.ExceptionTranslator
    com.syncsort.dp.xsb.commons.XSBException: A problem occurred
    while carrying out the requested operation.
    
     2018-07-16 11:25:14.411  ERROR http-apr-8082-exec-6
    c.s.dp.xsb.api.commons.exception.ControllerExceptionHandler
    null
    
    It has been found that the job names that were attempting to
    be presented included backslash characters. IBM Spectrum
    Protect Plus (SPP) has been updated to handle job names
    with one or more backslash characters. SPP can now query
    job names, even if the job name includes a backslash
    character.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT26281

  • Reported component name

    SP PLUS

  • Reported component ID

    5737SPLUS

  • Reported release

    A11

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2018-09-13

  • Closed date

    2018-09-20

  • Last modified date

    2018-09-20

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    SP PLUS

  • Fixed component ID

    5737SPLUS

Applicable component levels

[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A11","Line of Business":{"code":"LOB26","label":"Storage"}}]

Document Information

Modified date:
30 January 2024