IT25673: "FAILED TO FIND HYPERVISOR OBJECTS UNDER PATH" ERROR DURING BACKUP IN IBM SPECTRUM PROTECT PLUS

Download Information: Version 10.1.2.x IBM Spectrum Protectâ„¢ Plus

APAR status

• Closed as program error.

Error description

• The following errors can be seen during a backup in the job log:
  Failed to find hypervisor objects under path
  /MS:1001/TAGCATEGORY:4d9f6e3081032605cc8a136680a804c5/TAG:a4074e
  e6627c52dcf051ffaf46592a37
  Failed to find hypervisor objects under path
  /MS:1001/DC:29d3114c7dd3e02d432ad42a3883cc3b/FLDR:f769b4925e4f2a
  375ed6394dd64eb6d9/FLDR:fc726b90b3cb7a85d4a2602805f46a07
  This problem is specific to the /TAG and /FLDR in the error
  messages indicating a TAG and a FOLDER.
  In this case a TAG and/or FOLDER was removed on the vCenter
  which IBM Spectrum Protect Plus
  detects but does not clean up its inventory. The error will only
  be seen once after the TAG or
  FOLDER is removed.
  The error does not affect the backup or recoverability of the
  virtual machine or application.
  Steps to recreate:
  1. Create a tag and a folder in VMware.
  2. Add VMs to the folder in VMware.
  3. Assign tag to the new folder in VMware.
  4. Run the hypervisor inventory. Associate SLA to the tag
  5. Run backup
  6. Remove SLA from the folder
  7. Run backup again.
  8. "Failed to find hypervisor objects under path" will be seen
  in the job log.
  9. Run backup, the tag missing error should be gone.
  10. At this point the invalid association made against the tag
  will be removed.
  Initial impact: Low
  Platform affected: 10.1.0, 10.1.1
  Keywords: TS000871235
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus levels 10.1.1.*                    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available.                           *
  * This problem is projected to be resolved in level 10.1.2.    *
  ****************************************************************
  

Problem conclusion

• "Failed to find hypervisor objects under path" error was caused
  when a tag or folder was removed on the vCenter.
  IBM Spectrum Protect Plus detects the removal but does not clean
  up inventory.   Spectrum Protect Plus has been updated to
  resolve this condition.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

•    HYPER
  

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels