IT25362: BACKUPS FAIL WITH 'PROTECTION OF VM(S) FAILED : NULL.' IN JOBLOG

Download Information: Version 10.1.2.x IBM Spectrum Protectâ„¢ Plus

APAR status

• Closed as program error.

Error description

• The backup of VMs fails with following messages in the joblog:
  
  
  INFO,...,Finding virtual machines that need to be protected
  ERROR,...,Protection of vm(s) failed : null.
  WARN,...,No virtual machines found.
  INFO,...,Collecting details of vms and volumes
  INFO,...,Inventorying protected objects
  INFO,...,Condensing Inventory
  WARN,...,No virtual machines found.
  INFO,...,Total VMs protected: 0  failed: 0. Total transfer size:
  0.00 B; Throughput: 0.00 B/Sec; Duration  0H:00M:03S
  INFO,...,----- Snapshot task 2 completed for Bronze storage work
  flow in 1 sec(s) ms and ended with status FAILED. -----
  
  IBM Spectrum Protect Plus Versions Affected:
  All supported versions
  
  Customer/L2 Diagnostics
  Review the virgo log for the following entries:
  
  Failure stack trace: java.lang.NullPointerException: null
  at
  com.catalogic.ecx.serviceprovider.protection.hypervisor.common.H
  ypervisorProviderUtils$HypervisorResourceResolver.getResolvedVir
  tualMachines
  
  If there is a null pointer pointing to the
  getResolvedVirtualMachines function, this APAR applies.
  If a resource (VM, Tag, datastore, ...) on the vCenter was
  associated with a SLA and then the resource was deleted or
  modified by moving it elsewhere, Spectrum Protect Plus might run
  into this problem.
  
  Initial Impact: Medium
  
  Additional Keywords: SPP, TS000966982
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus levels 10.1.1.*                    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available.                           *
  * This problem is projected to be resolved in level 10.1.2.    *
  ****************************************************************
  

Problem conclusion

• It was determined that this problem occurs if a resource on
  the vCenter associated with an SLA Policy is deleted or moved.
  Spectrum Protect Plus has been updated to resolve this
  condition.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

•    NONE
  NONE
  NONE
  

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels