IT25247: DSMCAD SERVICE CRASHES IF IN THE SCHEDULE DEFINITION CONTAINS NEWLINE CHARACTER IN THE FIELDS

APAR status

• Closed as program error.

Error description

• Error Description:
  The dsmcad process does not handle correctly the schedule if the
  schedule definition on IBM Spectrum Protect server contains in
  the fields a new line character.
  For example:
  From dsmched.log
  ------------------------------------------------------------
  Schedule Name:         TEST_TSM_Sched
  Action:                Archive
  Objects:               \\TEST_TSM_Sched\c$
  \\ TEST_TSM_Sched \d$
  Options:               -desc="Archive Week. Day 2018-05-05"
  -archmc=ARCHIVE_1MONTH -subdir=yes
  Server Window Start:   23:00:00 on 05-05-2018
  ------------------------------------------------------------
  
  Notice the extra new line in "Objects" field.
  
  
  From dsmwebcl.log file:
   (dsmcad) -------------------------------------------------
   (dsmcad) Schedule Name:         TEST_TSM_Sched
   (dsmcad) Action:                Archive
   (dsmcad) Objects:               \\ TEST_TSM_Sched \c$
   (dsmcad) Options:               \\ TEST_TSM_Sched \d$
   (dsmcad) Server Window Start:   -desc=" Archive Week.
   (dsmcad) ------------------------------------------------
  
  Notice garbage (not correct values expected) in "Options" and
  "Server Windows Start" fields.
  
  This situation will lead to a crash of the dsmcad always in the
  same place - "fault offset
  0x00000000000062e3":
  as reported in event viewer:
  
  Error    Application Error    1000    (100)
  Faulting application dsmcad.exe, version 7.1.8.2, time stamp
  0x5a722da5,
  faulting module dsmcad.exe, version 7.1.8.2, time stamp
  0x5a722da5,
  exception code 0xc0000409, fault offset 0x00000000000062e3,
  process id
  0x4aa4, application start time 0x01d3e4b0e16a83c8.
  
  
  
  Customer/L2 Diagnostics: None
  
  IBM Spectrum Protect Server version Affected: All IBM Spectrum
  Protect Client v7.1 and 8.1 on all platforms
  
  Initial Impact: Low
  
  Additional Keywords: dsmcad crash 0x00000000000062e3 tsm client
  

Local fix

• Review the schedule definition on server and remove new line
  character.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Backup-archive client versions 6.4, 7.1 and 8.1 running on   *
  * all platforms                                                *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * see ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * This issue is fixed in the backup-archive client version     *
  * 8.1.7 on all platforms.                                      *
  * Note 1: This is subject to change at the discretion of IBM.  *
  ****************************************************************
  

Problem conclusion

• Backup-archive  client CAD service will not crash.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• dsmc
  

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels