IBM Support

IT24864: SUCCESSFUL BACKUP OF A VM CAN SHOW THE FOLLOWING IN THE JOB LOG:AN ERROR OCCURRED WHILE TAKING A SNAPSHOT: 110(CONNECTION TIMED)

Subscribe

You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • Although a VM backup is successful, a job log can show:
    Snapshot could not be created. Error: An error occurred while
    taking a snapshot: 110 (Connection timed out).
    The Virgo log will show:
    Finished VADP backup of vm MyVMname with status complete. Total
    bytes transferred x GB in x seconds.
    This apar is being opened to address:
    1 - The messaging in the job log does not give any indication on
    what VM had a problem.
    2- That the snapshot was attempted again.
    Initial Impact: Medium
    Versions affected: 10.1.0/10.1.1
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * IBM Spectrum Protect Plus levels 10.1.1.*                    *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See ERROR DESCRIPTION                                        *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is resolved  *
    * in level 10.1.2.                                             *
    ****************************************************************
    

Problem conclusion

  • Spectrum Protect Plus has been updated to improve job logging
    when conditions cause a backup attempt of a VM to fail and then
    be retried. The job log was updated to provide the user with an
    indication of which VM was attempted to be backed up that
    failed. Also, the log now indicates that the VM is being
    retried.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT24864

  • Reported component name

    SP PLUS

  • Reported component ID

    5737SPLUS

  • Reported release

    A10

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2018-04-25

  • Closed date

    2018-06-25

  • Last modified date

    2018-06-25

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  •    JOB
    

Fix information

  • Fixed component name

    SP PLUS

  • Fixed component ID

    5737SPLUS

Applicable component levels

[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A10","Line of Business":{"code":"LOB26","label":"Storage"}}]

Document Information

Modified date:
30 January 2024