IT24708: AUTO DEPLOYMENT FAILS TO UPGRADE WINDOWS CLIENTS ANE4252E

IBM Spectrum Protectâ„¢ Client 8.1.6 Downloads and READMEs

APAR status

• Closed as program error.

Error description

• Using automatic deployment to upgrade Windows B/A clients fails.
  Error messages similar to the following can be seen in setup.log
  file:
  
  Mon 03/05/2018 14:33:30.83 The deployclient.bat script is
  started.
  Mon 03/05/2018 14:33:30.83 deployclient.bat is removing the
  deployment manager and temporary files possiblly left from the
  previous installation.
  Mon 03/05/2018 14:33:30.95 Successfully parsed the parameters in
  the post schedule command.
  Mon 03/05/2018 14:33:31.12 scheduledeploy.bat script is started.
  Mon 03/05/2018 14:33:31.14 Calling at "14:34"
  "c:\TSM\IBM_ANR_WIN\V7165\updatemgr.bat"
  Mon 03/05/2018 14:33:32.01 scheduledeploy.bat script is exiting.
  Mon 03/05/2018 14:34:42.17 ANE4252E The setup script failed to
  start the deployment manager as a scheduled task with the
  Windows "at" command. Ensure that the Windows Task Scheduler
  service is running. It is possible that the system event log
  contains more details about the failure. Reschedule the client
  deployment.
  Mon 03/05/2018 14:34:42.18 The deployclient.bat script is
  exiting.
  
  This problem only occurs during the upgrade of Windows client
  systems.
  The problem is caused by the Windows "at.exe" utility. It is
  unstable and has been deprecated in some Windows versions. A
  different Windows scheduled task utility will be used for
  automatic deployment schedules.
  
  IBM Spectrum Protect Versions Affected:
  IBM Spectrum Protect Backup-Archive client v7.1 and v8.1 on
  Windows systems.
  
  
  
  
  Initial Impact:
  Medium
  
  Additional Keywords:
  TSM Tivoli Storage Manager SP autodeploy
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Backup-archive client versions 7.1 and 8.1 running on all    *
  * Microsoft Windows platforms.                                 *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * This issue is projected to be fixed in the Backup-Archive    *
  * Client version 8.1.6 on all Microsoft Windows platforms.     *
  * Note that this is subject to change at the discretion of     *
  * IBM.                                                         *
  ****************************************************************
  

Problem conclusion

• The 'at' command used to schedule a command, a script, or a
  program to run at a specified date and time has been deprecated,
  so 'schtasks' is the recommended command-line task scheduling
  tool.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels

• R81W PSY

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