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IT24224: ERROR OCCURS WHEN USING IE TO LOG IN TO MYFILEGATEWAY USER INTERFACE AFTER UPGRADE TO V5020603_3

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APAR status

  • Closed as program error.

Error description

  • After applying Sterling B2B Integrator(SBI) 5263 iFix 3
    (Sterling Filegateway 2263_3), there is an error when bringing
    up the /myfilegateway user interface. After the login
    credentials, the user cannot log in.
    
    
    The initial error is:
    "Transport error = HTTP code: 404 for URL:
    http://sbiserver:sbiport/myfilegateway/isomorphic/skins/FileGate
    way_v001/brandingcontext/header.txt"
    
    After entering the credentials, a pop up says:
    "A timeout has occurred while trying to communicate with the
    server."
    The user is not able to log in.
    
    The filegateway.log in DEBUG mode says:
    DEBUG [ResponseHeaderFilter].doFilter() access to
    /myfilegateway/smartclientRPC.do is forbidden
    
    This was observed with users using Internet Explorer(IE) only.
    IE 11.0.20 and below were the users affected.
    IE 11.0.50 and above did not experience this issue.
    All the other supported browsers did not report this issue.
    

Local fix

  • STRRTC - 569815
    SB/SB
    
    Circumvention:
    Upgrade Internet Explorer to 11.0.50 or future fix packs.
    
    Any other supported browser works.
    Please see the Sterling B2B Integrator/Sterling Filegateway
    system's requirements for the supported browsers.
    

Problem summary

  • Users Affected:
    All
    
    Probelem Decsription:
    An error occurs when using IE to log in to myfilegateway user
    interface after upgrade to V5020603_3.
    
    Platforms Affected:
    All
    

Problem conclusion

  • Resolution Summary:
    
    A code fix is provided.
    
    Delivered In:
    5020603_6
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT24224

  • Reported component name

    STR B2B INTEGRA

  • Reported component ID

    5725D0600

  • Reported release

    526

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2018-02-27

  • Closed date

    2018-07-10

  • Last modified date

    2018-10-16

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    STR B2B INTEGRA

  • Fixed component ID

    5725D0600

Applicable component levels

[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS3JSW","label":"IBM Sterling B2B Integrator"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"5.2.6","Edition":"","Line of Business":{"code":"LOB02","label":"AI Applications"}}]

Document Information

Modified date:
16 October 2018