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IT24224: ERROR OCCURS WHEN USING IE TO LOG IN TO MYFILEGATEWAY USER INTERFACE AFTER UPGRADE TO V5020603_3

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Direct links to fixes

Media_IM_5020603_6
Media_IM_5020603_6
iSeries_Media_5020603_6.zip
iSeries_Media_5020603_6

 

APAR status

  • Closed as program error.

Error description

  • After applying Sterling B2B Integrator(SBI) 5263 iFix 3
(Sterling Filegateway 2263_3), there is an error when bringing
up the /myfilegateway user interface. After the login
credentials, the user cannot log in.


The initial error is:
"Transport error = HTTP code: 404 for URL:
http://sbiserver:sbiport/myfilegateway/isomorphic/skins/FileGate
way_v001/brandingcontext/header.txt"

After entering the credentials, a pop up says:
"A timeout has occurred while trying to communicate with the
server."
The user is not able to log in.

The filegateway.log in DEBUG mode says:
DEBUG [ResponseHeaderFilter].doFilter() access to
/myfilegateway/smartclientRPC.do is forbidden

This was observed with users using Internet Explorer(IE) only.
IE 11.0.20 and below were the users affected.
IE 11.0.50 and above did not experience this issue.
All the other supported browsers did not report this issue.

Local fix

  • STRRTC - 569815
SB/SB

Circumvention:
Upgrade Internet Explorer to 11.0.50 or future fix packs.

Any other supported browser works.
Please see the Sterling B2B Integrator/Sterling Filegateway
system's requirements for the supported browsers.

Problem summary

  • Users Affected:
All

Probelem Decsription:
An error occurs when using IE to log in to myfilegateway user
interface after upgrade to V5020603_3.

Platforms Affected:
All

Problem conclusion

  • Resolution Summary:

A code fix is provided.

Delivered In:
5020603_6

Temporary fix

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    IT24224
    • 

  • Reported component name
    STR B2B INTEGRA
    • 

  • Reported component ID
    5725D0600
    • 

  • Reported release
    526
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2018-02-27
    • 

  • Closed date
    2018-07-10
    • 

  • Last modified date
    2018-10-16
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    STR B2B INTEGRA
    • 

  • Fixed component ID
    5725D0600
    • 



Applicable component levels


    








      
              
                            

              

              [{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS3JSW","label":"IBM Sterling B2B Integrator"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"5.2.6","Edition":"","Line of Business":{"code":"LOB02","label":"AI Applications"}}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            16 October 2018
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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