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IT23984: ANS3122E / ANS3101E / ANS4446E ON RESTORE VM USING MOUNT OPTION

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • The restore of a VM using the mount option (also known as a
    helpdesk restore) in the IBM Spectrum Protect for Virtual
    Environments - Data Protection for VMware Web GUI will stop when
     trying to discover the created iSCSI targets on the mount proxy
     node.
    Following errors are seen in the Mount Proxy error log:
    
    ANS3122E The Microsoft iSCSI Initiator Service encountered an
    error. The Windows error is (0x80004002: No such interface
    supported).
    ANS3101E The mount operation for virtual machine 'VM-GUEST'
    failed with rc = 6825. For more details, check the Recovery
    Agent logs.
    ANS4446E A file restore mount operation for VMware Virtual
    Machine 'VM-GUEST' failed. The data center node name is
    'DATACENTER', the mount proxy node name is 'LOCAL_MP_WIN'.
    
    The issue is caused by a query for IVdsAdvancedDisk3 interface
    which is only supported starting Windows 2012.
    
    IBM Spectrum Protect Versions Affected:
    IBM Spectrum Protect for Virtual Environments - Data Protection
    for VMware 7.1.8 on Windows 2008 R2
    
    Customer/L2 Diagnostics
    Review a trace (traceflag service) and look for
    
    02/14/2018 20:53:08.758 [000228] [2480] :
    ..\..\common\vm\FileLevelRestore\WindowsVDSInterface.cpp(1109):
    WindowsVDSInterface::QueryEverything: Pack Flags    = 0x00000000
    ()
    02/14/2018 20:53:08.758 [000228] [2480] :
    ..\..\common\vm\FileLevelRestore\WindowsVDSInterface.cpp( 681):
    ENTER =====> WindowsVDSInterface::QueryDisks
    02/14/2018 20:53:08.758 [000228] [2480] :
    ..\..\common\vm\FileLevelRestore\WindowsVDSInterface.cpp( 731):
    WindowsVDSInterface::QueryDisks: Found one Disk. Number (1)
    02/14/2018 20:53:08.758 [000228] [2480] :
    ..\..\common\vm\FileLevelRestore\WindowsVDSInterface.cpp( 736):
    WindowsVDSInterface::QueryDisks: QueryInterface failed!
    02/14/2018 20:53:08.758 [000228] [2480] :
    ..\..\common\vm\FileLevelRestore\WindowsStuff.cpp( 134):
    WindowsVDSInterface::QueryDisks: Failed with windows errorcode
    0x80004002 (No such interface supported)
    02/14/2018 20:53:08.758 [000228] [2480] :
    ..\..\common\vm\FileLevelRestore\WindowsVDSInterface.cpp( 681):
    EXIT  <===== WindowsVDSInterface::QueryDisks, rc = 6825
    
    If the queryInterface fails with errorcode 0x80004002 and
    RC=6825, this APAR applies.
    
    | MDVREGR 7.1.8.0-TIV_5725TVEVM |
    
    Initial Impact: Med
    
    Additional Keywords: TSM, Tivoli, Storage, Manager, TDP, TPD4VE,
    FR, FLR,
    

Local fix

  • Mount the disk using a manual mount with the native Recovery
    Agent GUI.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * Data Protection for VMware Data Mover version 7.1.8 running  *
    * on Microsoft Windows 2008 R2 platform.                       *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See ERROR DESCRIPTION                                        *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * This issue is projected to be fixed in the Data Protection   *
    * for VMware Data Mover next version 7.1.8.x on Windows x64    *
    * platforms.                                                   *
    * Note 1: This is subject to change at the discretion of IBM.  *
    ****************************************************************
    

Problem conclusion

  • The IVdsAdvancedDisk3  is not queried on 7.1 clients.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT23984

  • Reported component name

    TSM FOR VE DP V

  • Reported component ID

    5725TVEVM

  • Reported release

    71W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2018-02-19

  • Closed date

    2018-03-15

  • Last modified date

    2018-04-20

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM CLIENT

  • Fixed component ID

    5698ISMCL

Applicable component levels

  • R71W PSY

       UP

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Document Information

Modified date:
20 April 2018