IT23778: ERROR "AN UNEXPECTED RESPONSE WAS RECEIVED FROM THE SERVER" WHEN FILTERING THE ALERTS IN SPECTRUM CONTROL WEB-GUI.

IBM Spectrum Control 5.2.16 - Linux Server
IBM Spectrum Control 5.2.16 - Windows Server
IBM Spectrum Control 5.2.16 - AIX Server
IBM Spectrum Control V5.2.16 (March 2018)
IBM Spectrum Control V5.2.17 (May 2018)

APAR status

• Closed as program error.

Error description

• The Spectrum Control web-GUI -> Home -> Alerts displays all the
  alerts but when filtering them cause the error "An unexpected
  response was received from the server"
  
  in the ...TPC\web\log\traceWebServer_0.log:
  
  2018-01-10 07:20:25.266 [LargeThreadPool-thread-147257]
  [AlertCollection.AbstractCollection] [INFO]
  ALERT_LOG_COLLECTION_LABEL
  2018-01-10 07:20:25.266 [LargeThreadPool-thread-147221]
  [TpcRestFilter.doFilter] [INFO]  /alert  took: 15ms
  2018-01-10 07:20:25.345 [LargeThreadPool-thread-147257]
  [AlertCollection.getLargeTableModelNodes] [ERROR]
  java.lang.ClassCastException:
  org.apache.openjpa.persistence.PersistenceException incompatible
  with com.ibm.tpc.internal.api.TPCInternalAPIException
  
  The issue affects the default "Filter by Default Columns" and
  filter by Name in the Alerts in the Spectrum Control web-GUI
  using Google Chrome.
  

Local fix

• Use Firefox browser to filter the alerts in the Spectrum Control
   web-GUI.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Control 5.2.x users filtering alerts while      *
  * using Chrome web browser                                     *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * The Spectrum Control web-GUI -> Home -> Alerts displays all  *
  * the alerts but when filtering them cause the error "An       *
  * unexpected response was received from the server" in the     *
  * ...TPC\web\log\traceWebServer_0.log                          *
  *                                                              *
  * The issue affects the default "Filter by Default Columns"    *
  * and filter by Name in the Alerts in the Spectrum Control     *
  * web-GUI using Google Chrome.                                 *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fix maintenance when available                         *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is contained in the following maintenance
  package:
  
  IBM Spectrum Control 5.2.16  |  refresh pack  |
  5.2-TIV-TPC-RP0016  |  March 2018
  
  http://www.ibm.com/support/docview.wss?&uid=swg21320822
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TPC ADVANCED

• Fixed component ID

  5608TPCA0

Applicable component levels