IT23524: END STATISTICS FOR MSEXCHANGE/SQL BACKUPS REPORT A VALUE OF 0 FOR FIELD FILES EXAMINED WHILE FILES COMPLETED IS GREATER 0

IBM Spectrum Protectâ„¢ Client 8.1.6 Downloads and READMEs

APAR status

• Closed as program error.

Error description

• On IBM Spectrum Protect for Mail ? Data Protection for Exchange
  or on IBM Spectrum Protect for Databases ? Data Protection for
  MS SQL the final backup statistics may report erroneously a
  value of 0 for field ?Files examined? while field ?Files
  completed? is greater than 0. Usually ?Files Examined? should be
   equal or greater to ?Files completed?.
  
  Example:
  >> 07/26/2017 08:16:34    Files Examined                   : 0
  <<<
  >> 07/26/2017 08:16:34    Files Completed                  : 175
  <<<
  07/26/2017 08:16:34    Files Failed                     : 0
  07/26/2017 08:16:34    Files Deduplicated               : 0
  07/26/2017 08:16:34    Total Bytes Inspected            :
  180379223
  07/26/2017 08:16:34    Total Bytes                      :
  180480060
  07/26/2017 08:16:34    Total LanFree Bytes              : 0
  07/26/2017 08:16:34    Total Bytes Before Deduplication : 0
  07/26/2017 08:16:34    Total Bytes After Deduplication  : 0
  07/26/2017 08:16:34    Files Compressed By              : 0%
  07/26/2017 08:16:34    Deduplication Reduction          : 0,00%
  07/26/2017 08:16:34    Total Data Reduction Ratio       : 0,00%
  
  
  
  Customer/L2 Diagnostics:
  The issue is caused by an internal failed initialization for the
  backup statistics.
  No trace can be taken for verifying the problem, the only
  symptom is the wrong statistics and it can occur randomly.
  
  
  IBM Spectrum Protect Client version affected: All IBM Spectrum
  Protect Client and API v7.1.x and v8.1.x on all platforms
  
  Initial Impact: Low
  
  Additional Keywords: zero 0 File examined completed backup
  statistics exchange
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Backup-archive client versions 7.1.8, 8.1.0 - 8.1.4 running  *
  * on Windows platforms.                                        *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in level 8.1.6. Note that this is      *
  * subject to change at the discretion of IBM.                  *
  ****************************************************************
  

Problem conclusion

• The code has been changed so currently statistics structures are
  correctly initialized.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• dsmagent
  

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels

• R81W PSY

     UP