IBM Support

IT23199: CC IS SENDING EMAILS TO AN UNKNOWN ADDRESS

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APAR status

  • Closed as program error.

Error description

  • CC is sending emails to an unknown address and we are getting
    the bounce-back saying the email account is unknown. The
    address is mobile.
    administrator@cognos.ibm.com.
    
    We need to stop this or change the email address to a valid one.
    

Local fix

  • STRRTC - 555668
    SF / SF
    Circumvention: None
    

Problem summary

  • Description of issue:   Cognos is sending a email that says the
     "Apple Push Notifications certificate has expired or is about
    to expire" to mobile.administractor@cognos.ibm.com
    

Problem conclusion

  • Description of fix:   Updated Cognos with a new the Apple Push
    Notifications certificate that expires August 21, 2018.
    If a ICC user wants to update the certificate without installing
    this fix, they can do so via these instructions:
    http://www-01.ibm.com/support/docview.wss?uid=swg24034258
    Also, they can change the Cognos mobile administrator email
    address via the Cognos Administration mobile tab.  They can
    signon to Cognos Administration by using the ICC Console, Tools
    > IBM Cognos Connection link.
    

Temporary fix

  •  IT23199/R555668
    Description of issue:   Cognos is sending a email that says the
    "Apple Push Notifications certificate has expired or is about to
    expire" to mobile.administractor@cognos.ibm.com
    Description of fix:   Updated Cognos with a new the Apple Push
    Notifications certificate that expires August 21, 2018.
    If a ICC user wants to update the certificate without installing
    this fix, they can do so via these instructions:
    http://www-01.ibm.com/support/docview.wss?uid=swg24034258
    Also, they can change the Cognos mobile administrator email
    address via the Cognos Administration mobile tab.  They can
    signon to Cognos Administration by using the ICC Console, Tools
    > IBM Cognos Connection link.
    

Comments

APAR Information

  • APAR number

    IT23199

  • Reported component name

    STR CONTROL CEN

  • Reported component ID

    5725D0200

  • Reported release

    610

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-11-16

  • Closed date

    2017-11-22

  • Last modified date

    2017-11-22

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    STR CONTROL CEN

  • Fixed component ID

    5725D0200

Applicable component levels

  • R610 PSY

       UP

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Document Information

Modified date:
22 November 2017