IBM Support

IT23199: CC IS SENDING EMAILS TO AN UNKNOWN ADDRESS

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APAR status

  • Closed as program error.

Error description

  • CC is sending emails to an unknown address and we are getting
the bounce-back saying the email account is unknown. The
address is mobile.
administrator@cognos.ibm.com.

We need to stop this or change the email address to a valid one.

Local fix

  • STRRTC - 555668
SF / SF
Circumvention: None

Problem summary

  • Description of issue:   Cognos is sending a email that says the
 "Apple Push Notifications certificate has expired or is about
to expire" to mobile.administractor@cognos.ibm.com

Problem conclusion

  • Description of fix:   Updated Cognos with a new the Apple Push
Notifications certificate that expires August 21, 2018.
If a ICC user wants to update the certificate without installing
this fix, they can do so via these instructions:
http://www-01.ibm.com/support/docview.wss?uid=swg24034258
Also, they can change the Cognos mobile administrator email
address via the Cognos Administration mobile tab.  They can
signon to Cognos Administration by using the ICC Console, Tools
> IBM Cognos Connection link.

Temporary fix

  •  IT23199/R555668
Description of issue:   Cognos is sending a email that says the
"Apple Push Notifications certificate has expired or is about to
expire" to mobile.administractor@cognos.ibm.com
Description of fix:   Updated Cognos with a new the Apple Push
Notifications certificate that expires August 21, 2018.
If a ICC user wants to update the certificate without installing
this fix, they can do so via these instructions:
http://www-01.ibm.com/support/docview.wss?uid=swg24034258
Also, they can change the Cognos mobile administrator email
address via the Cognos Administration mobile tab.  They can
signon to Cognos Administration by using the ICC Console, Tools
> IBM Cognos Connection link.

Comments

  • 



APAR Information




    

  • APAR number
    IT23199
    • 

  • Reported component name
    STR CONTROL CEN
    • 

  • Reported component ID
    5725D0200
    • 

  • Reported release
    610
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2017-11-16
    • 

  • Closed date
    2017-11-22
    • 

  • Last modified date
    2017-11-22
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    STR CONTROL CEN
    • 

  • Fixed component ID
    5725D0200
    • 



Applicable component levels


    

  • R610  PSY
       UP
    • 








      
              
                            

              

              [{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS9GLA","label":"IBM Control Center"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"610","Edition":"","Line of Business":{"code":"LOB02","label":"AI Applications"}}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            22 November 2017
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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