APAR status
Closed as program error.
Error description
CC is sending emails to an unknown address and we are getting the bounce-back saying the email account is unknown. The address is mobile. administrator@cognos.ibm.com. We need to stop this or change the email address to a valid one.
Local fix
STRRTC - 555668 SF / SF Circumvention: None
Problem summary
Description of issue: Cognos is sending a email that says the "Apple Push Notifications certificate has expired or is about to expire" to mobile.administractor@cognos.ibm.com
Problem conclusion
Description of fix: Updated Cognos with a new the Apple Push Notifications certificate that expires August 21, 2018. If a ICC user wants to update the certificate without installing this fix, they can do so via these instructions: http://www-01.ibm.com/support/docview.wss?uid=swg24034258 Also, they can change the Cognos mobile administrator email address via the Cognos Administration mobile tab. They can signon to Cognos Administration by using the ICC Console, Tools > IBM Cognos Connection link.
Temporary fix
IT23199/R555668 Description of issue: Cognos is sending a email that says the "Apple Push Notifications certificate has expired or is about to expire" to mobile.administractor@cognos.ibm.com Description of fix: Updated Cognos with a new the Apple Push Notifications certificate that expires August 21, 2018. If a ICC user wants to update the certificate without installing this fix, they can do so via these instructions: http://www-01.ibm.com/support/docview.wss?uid=swg24034258 Also, they can change the Cognos mobile administrator email address via the Cognos Administration mobile tab. They can signon to Cognos Administration by using the ICC Console, Tools > IBM Cognos Connection link.
Comments
APAR Information
APAR number
IT23199
Reported component name
STR CONTROL CEN
Reported component ID
5725D0200
Reported release
610
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2017-11-16
Closed date
2017-11-22
Last modified date
2017-11-22
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
STR CONTROL CEN
Fixed component ID
5725D0200
Applicable component levels
R610 PSY
UP
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Document Information
Modified date:
22 November 2017