IT23199: CC IS SENDING EMAILS TO AN UNKNOWN ADDRESS

APAR status

• Closed as program error.

Error description

• CC is sending emails to an unknown address and we are getting
  the bounce-back saying the email account is unknown. The
  address is mobile.
  administrator@cognos.ibm.com.
  
  We need to stop this or change the email address to a valid one.
  

Local fix

• STRRTC - 555668
  SF / SF
  Circumvention: None
  

Problem summary

• Description of issue:   Cognos is sending a email that says the
   "Apple Push Notifications certificate has expired or is about
  to expire" to mobile.administractor@cognos.ibm.com
  

Problem conclusion

• Description of fix:   Updated Cognos with a new the Apple Push
  Notifications certificate that expires August 21, 2018.
  If a ICC user wants to update the certificate without installing
  this fix, they can do so via these instructions:
  http://www-01.ibm.com/support/docview.wss?uid=swg24034258
  Also, they can change the Cognos mobile administrator email
  address via the Cognos Administration mobile tab.  They can
  signon to Cognos Administration by using the ICC Console, Tools
  > IBM Cognos Connection link.
  

Temporary fix

•  IT23199/R555668
  Description of issue:   Cognos is sending a email that says the
  "Apple Push Notifications certificate has expired or is about to
  expire" to mobile.administractor@cognos.ibm.com
  Description of fix:   Updated Cognos with a new the Apple Push
  Notifications certificate that expires August 21, 2018.
  If a ICC user wants to update the certificate without installing
  this fix, they can do so via these instructions:
  http://www-01.ibm.com/support/docview.wss?uid=swg24034258
  Also, they can change the Cognos mobile administrator email
  address via the Cognos Administration mobile tab.  They can
  signon to Cognos Administration by using the ICC Console, Tools
  > IBM Cognos Connection link.
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STR CONTROL CEN

• Fixed component ID

  5725D0200

Applicable component levels

• R610 PSY

     UP