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IT22465: STERLING FILE GATEWAY ROUTE SERVICE TAKES A LONG TIME TO RETURN ON ERROR WHEN BPCOMPLETIONPROBES IS SET TO HIGH

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APAR status

  • Closed as program error.

Error description

  • When using a custom file layer, if the custom file layer
    process fails with an error,
    control is not returned to Sterling File Gateway Route Service
    until the the first bpCompletionProbes finishes.
    
    So if bpComletionProbes.1 is set high, say to 1 hour, and the
    child process failes, the control will not return to the File
    Gateway Route Service until the 1 hour completes.
    If the child process does not fail, control is returned when
    the child process finishes.
    

Local fix

  • STRRTC - 536741
    JPM/JPM
    
    Workaround is to set bpCompletionProbes.1 lower.  The default
    is 12 seconds.
    

Problem summary

  • Users Affected:
    All
    
    Problem Description:
    Sterling File Gateway Route service does not handle custom
    file layer errors correctly.
    
    Platforms Affected:
    All
    

Problem conclusion

  • A code fix is provided.
    
    The BP had a specific case with the status ends with warning
    rather than success or failure. And so it assumes the service
    has not ended and it waits for specified time.
    
    
    DELIVERED IN:
    5020603_3
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT22465

  • Reported component name

    STR B2B INTEGRA

  • Reported component ID

    5725D0600

  • Reported release

    526

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-09-20

  • Closed date

    2017-11-14

  • Last modified date

    2017-11-17

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    STR B2B INTEGRA

  • Fixed component ID

    5725D0600

Applicable component levels

  • R526 PSY

       UP

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Document Information

Modified date:
17 November 2017