IBM Support

IT21333: ANS0324E AND ANS4174E RC=34 ON 'BACKUP VM' FOR GUEST TEMPLATES

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • Attempting to backup a VMware Virtual Machine template can fail
    with the following messages found in the dsmerror.log of the
    data mover node :
    ANS4174E Full VM backup of VMware Virtual Machine '<vmname>'
    failed with RC=34 mode=Incremental Forever - Full, target node
    name='<datacenter_node>', data mover node
    name='<datamover_node>'
    ANS1228E Sending of object '<vmname>' failed.
    ANS0324E partialObjLength value for partial object retrieve is
    invalid.
    
    This will happen when the guest template is located on an ESXi
    host at version 5.5 (lower ESXi versions are not affected) and
    the vCenter Server is at version 6.0 or higher.
    
    Products affected:
    IBM Spectrum Protect for Virtual Environments: Data Protection
    for VMware version 8.1 on Windows x64 and Linux x86 platforms.
    
    This problem also affects IBM Spectrum Protect Backup-Archive
    Client which is the data mover for Data Protection for
    VMware 7.1. If you are using Data Protection for VMware
    7.1 refer to APAR IT22021.
    
    Initial Impact: Medium
    
    Additional Keywords: tsm4ve tdp4ve template vm backup
    

Local fix

  • Move the guest template to a ESXi 6.0 or higher
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * Data Protection for VMware versions 7.1.2, 7.1.3, 7.1.4,     *
    * 7.1.6 and 8.1 running on all Microsoft Windows x64 and Linux *
    * x86 platforms.                                               *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See ERROR DESCRIPTION                                        *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * This issue is projected to be fixed in the Data Protection   *
    * for VMware Data Mover version 8.1.4 Windows x64 and Linux    *
    * x86 platforms.                                               *
    * Note 1: This is subject to change at the discretion of IBM.  *
    ****************************************************************
    

Problem conclusion

  • VM templates on ESXi 5.5 managed by vCenter 6 and higher are now
    correctly backed up.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT21333

  • Reported component name

    TSM FOR VE DP V

  • Reported component ID

    5725TVEVM

  • Reported release

    81W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-07-07

  • Closed date

    2017-08-16

  • Last modified date

    2017-08-16

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

    IT22021

Modules/Macros

  • dsmagent dsm
    

Fix information

  • Fixed component name

    TSM FOR VE DP V

  • Fixed component ID

    5725TVEVM

Applicable component levels

  • R81W PSY

       UP

  • R81L PSY

       UP

[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SS8TDQ","label":"Tivoli Storage Manager for Virtual Environments"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"81W","Line of Business":{"code":"LOB26","label":"Storage"}}]

Document Information

Modified date:
08 January 2022