IBM Support

IT20811: RESPONSETIME AND PERFORMANCE ISSUES ARE ENCOUNTERED WHEN USING THE READ USERACCOUNT API

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APAR status

  • Closed as program error.

Error description

  • The updated readUserAccount call takes approximately 60 seconds
    in the debug.jar applied second node, and it takes 215 seconds
    in the first node.
    
    On the other hand, there is no significant performance
    improvement in the other calls. For example, the
    readTradingPartner call takes 215 and 210 seconds in the first
    and second node respectively.
    
    
    While small-sized GET API calls such as, readMailbox call takes
    approximately 30 seconds in both nodes and readMailboxMessages
    call takes 3-4 seconds. So, there is no difference in the
    response time between the two nodes.
    
    
    With the GET API call. The call completed in 30 seconds in the
    first node and 70-75 seconds on the second node.
    It also  showed all the information about the user account,
    along with the suppressed ones.
    

Local fix

  • STRRTC - 539766
    GB / GB
    Circumvention: None
    

Problem summary

  • Users Affected:
    ALL B2B API users who are using userAccount API.
    
    Problem Description:
    User Account API shows slowness for the default read call
    and specific API User object read call.
    
    Platform Affected:
    All
    

Problem conclusion

  • Resolution Summary:
    A code fix is provided.
    
    Delivered In:
    5020602_5
    5020603_3
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT20811

  • Reported component name

    STR B2B INTEGRA

  • Reported component ID

    5725D0600

  • Reported release

    526

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-05-31

  • Closed date

    2017-09-21

  • Last modified date

    2017-11-15

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    STR B2B INTEGRA

  • Fixed component ID

    5725D0600

Applicable component levels

  • R526 PSY

       UP

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Document Information

Modified date:
15 November 2017