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IT20059: AFTER SNAPSHOT QUIESCE ERROR, THERE IS ONE EXTRA SNAPSHOT ATTEMPT

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • During VM backup with application protection, if errors occur
    quescing the snapshot, there could be an extreneous retry
    attempt. E.g.
    
    ANS4066I Snapshot operation attempt 2 of 3 for the guest virtual
    machine 'tsmcetwin106' failed using "VMware Tools" snapshot.
    Reattempting snapshot with "VMware Tools" snapshot.
    
    Creating "VMware Tools" snapshot for virtual machine
    'tsmcetwin106'
    Starting Full VM backup of VMware Virtual Machine 'tsmcetwin106'
    mode: 'Incremental Forever - Incremental'
    target node name: 'LINH_DM'
    data mover node name: 'LINH_DM'
    application protection type: 'VMware'
    application(s) protected: 'n/a'
    ...
    ANS4073W Snapshot operation attempt 2 of 3 for the guest virtual
    machine 'tsmcetwin106' failed using "VMware Tools" snapshot.
    Reattempting snapshot with "VMware Tools with file system
    quiescing and application quiescing (VSS) disabled" snapshot.
    
    
    IBM Spectrum Protect Backup-Archive Client version
    7.1 on Linux and Windows
    Note: The Backup-Archive Client is a prerequisite to using the
    Data Protection for VMware. In Data Protection for VMware
    environments, the Backup-Archive Client is also known as the
    data mover.
    
    This problem also affects IBM Spectrum Protect for Virtual
    Environments: Data Protection for VMware 8.1.0. If you are using
    Data Protection for VMware 8.1.0, refer to APAR IT18413.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * Data Protection for VMware Data Mover versions 7.1 and 8.1   *
    * running on all Microsoft Windows x64 and Linux x86 platforms *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See ERROR description                                        *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * This issue is projected to be fixed in the Backup-Archive    *
    * Client version 7.1.8 on all Microsoft Windows x64 and Linux  *
    * x86 platforms                                                *
    * Note 1: The Backup-Archive Client is a prerequisite to using *
    * the Data Protection for VMware. In Data Protection for       *
    * VMware environments, the Backup-Archive Client is also known *
    * as the data mover.                                           *
    * Note 2: This is subject to change at the discretion of IBM.  *
    ****************************************************************
    

Problem conclusion

  • When a snapshot attempt fails, the snapshot counter is updated
    incorrectly. The code has been changed so that it will count
    snapshot attempts correctly.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT20059

  • Reported component name

    TSM FOR VE DP V

  • Reported component ID

    5725TVEVM

  • Reported release

    71W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-04-05

  • Closed date

    2017-04-05

  • Last modified date

    2017-04-05

  • APAR is sysrouted FROM one or more of the following:

    IT18413

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM CLIENT

  • Fixed component ID

    5698ISMCL

Applicable component levels

  • R71W PSY

       UP

  • R71L PSY

       UP

[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"71W","Line of Business":{"code":"LOB26","label":"Storage"}}]

Document Information

Modified date:
08 January 2022