IT19845: DATA PROTECTION FOR VMWARE VSPHERE GUI INITIAL CONFIGURATION HANG AT "VERIFY DATA MOVER NODES" STEP DUE TO SSO LOG IN ISSUE

IBM Spectrum Protectâ„¢ Client 7.1.8 Downloads and READMEs

APAR status

• Closed as program error.

Error description

• Data Protection for VMware vSphere GUI initial configuration
  hang at "Verify data mover nodes" step due to single sign-on
  (SSO) log in issue. For example, if IBM Spectrum Protect for
  Virtual Environments fails to get SSO endpoint from vCenter
  because of insufficient permission, the client error log shows
  ANS2378W message:
  
  ANS2378W The single sign-on session to the Platform Services
  Controller (PSC) failed with the following message:
  "Permission to perform this operation was denied."
  
  Then it keeps trying for 20 minutes and times out:
  
  ANS2378W The single sign-on session to the Platform Services
  Controller (PSC) failed with the following message:
  "End of file or no input: Operation interrupted or timed out
  (1200 s recv delay) (1200 s send delay)"
  Detail: [no detail]
  
  
  Products affected:
  IBM Spectrum Protect Backup-Archive Client version
  7.1.6 on Linux and Windows
  Note: The Backup-Archive Client is a prerequisite to using the
  Data Protection for VMware. In Data Protection for VMware
  environments, the Backup-Archive Client is also known as the
  data mover.
  
  This problem also affects IBM Spectrum Protect for Virtual
  Environments: Data Protection for VMware 8.1.0. If you are using
  Data Protection for VMware 8.1.0, refer to APAR IT18879.
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect for Virtual Environments Data           *
  * Protection for VMware versions 7.1.6 and  8.1.0 running on   *
  * all Microsoft Windows x64 and Linux x86 platforms.           *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * This issue is projected to be fixed in the Backup-Archive    *
  * Client version 7.1.8 on all Microsoft Windows x64 and Linux  *
  * x86 platforms                                                *
  * Note 1: The Backup-Archive Client is a prerequisite to using *
  * the Data Protection for VMware. In Data Protection for       *
  * VMware environments, the Backup-Archive Client is also known *
  * as the data mover.                                           *
  * Note 2: This is subject to change at the discretion of IBM.  *
  ****************************************************************
  

Problem conclusion

• The SSO is no longer attempted is we couldn't get SSO endpoint.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

  IT18879

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• dsmagent
  

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels

• R71W PSY

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