IT19822: CLIENT INSTALLATION FROM UNC NETWORK SHARE WAS INTERRUPTED

IBM Spectrum Protectâ„¢ Client 8.1.2 Downloads and READMEs

APAR status

• Closed as program error.

Error description

• If the IBM Spectrum Protect client installation is started from
  a UNC network share, it will fail with message "The wizard was
  interrupted before IBM Spectrum Protect Client could be
  completely installed".
  
  For example:
  
  \\fileserver1\Install\TSMClient\spinstall.exe
  
  
  The setup.log will show messages similar to following:
  
  MSI (s) (64:9C) [08:47:16:011]: Invoking remote custom action.
  DLL: C:\Windows\Installer\MSIA1CA.tmp, Entrypoint:
  ISChainPackages
  InstallShield 8:47:16: Marking chained package Pkg1 for
  installation
  InstallShield 8:47:16: Properties: TRANSFORMS=1033.mst
  MSI (s) (64!D8) [08:47:16:042]: PROPERTY CHANGE: Adding
  IS_CHAINER_POST_COMMANDLINE property. Its value is
  '/l"C:\Users\user1\setup.log" /qn
  /i"\"\\fileserver1\Install\TSMClient\\IBMSPJvm\IBM Spectrum
  Protect JVM.msi\"";TRANSFORMS=1033.mst'.
  Action ended 8:47:16: ISChainPackagePrepare. Return value 1....
  
  ...
  
  === Verbose logging started: 2/15/2017  8:47:49  Build type:
  SHIP UNICODE 5.00.10011.00  Calling process:
  C:\Windows\Installer\MSIA209.tmp ===
  MSI (c) (08:F0) [08:47:54:963]: Cloaking enabled.
  MSI (c) (08:F0) [08:47:54:963]: Attempting to enable all
  disabled privileges before calling Install on Server
  === Verbose logging stopped: 2/15/2017  8:47:54 ===
  
  MSI (c) (9C:2C) [08:47:54:994]: Back from server. Return value:
  1603
  MSI (c) (9C:2C) [08:47:54:994]: Decrementing counter to disable
  shutdown. If counter >= 0, shutdown will be denied.  Counter
  after decrement: -1
  MSI (c) (9C:2C) [08:47:54:994]: PROPERTY CHANGE: Deleting
  SECONDSEQUENCE property. Its current value is '1'.
  Action ended 8:47:54: ExecuteAction. Return value 3.
  MSI (c) (9C:2C) [08:47:54:994]: Doing action: SetupCompleteError
  
  The installation fails during attempt to install chained "IBM
  Spectrum Protect JVM.msi" package.
  
  Products affected:
  IBM Spectrum Protect Backup-Archive Client version 8.1 on
  Windows platforms
  
  This problem also affects IBM Spectrum Protect for Virtual
  Environments: Data Protection for VMware 8.1.0. If you are using
  Data Protection for VMware 8.1.0, refer to APAR IT20639
  
  
  Initial Impact:
  Low
  
  Additional Keywords:
  TSM; Spectrum Protect; client; installation; interrupted; MSI;
  1603; UNC; network; share
  

Local fix

• 1) Map network share as local drive
  
  Example:
  net use x: \\fileserver1\Install
  x:\TSMClient\spinstall.exe
  
  2) Copy the installation package to a local drive.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect for Virtual Environments Data           *
  * Protection for VMware and Backup-Archive client Installation *
  * version 8.1.0 running on Microsoft Windows platform.         *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * *                                                            *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * This issue is projected to be fixed in the Backup-Archive    *
  * Client version 8.1.2 on all Microsoft Windows x64  platforms *
  * Note 1: This is subject to change at the discretion of IBM.  *
  ****************************************************************
  

Problem conclusion

• Installation process will not interrupt anymore.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

  IT20639

Modules/Macros

• install
  

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels

• R81W PSY

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