IT19623: "UNABLE TO OPEN FILE 'DSMMSINFO.TXT'" MESSAGE WHEN RUNNING "DSMC Q SYSTEMINFO" ON A "WINDOWS 2016 SERVER CORE"

IBM Spectrum Protectâ„¢ Client 7.1.8 Downloads and READMEs
IBM Spectrum Protectâ„¢ Client 8.1.4 Downloads and READMEs

APAR status

• Closed as program error.

Error description

• The command "dsmc query systeminfo" executed on a "Windows 2016
  Server Core" installation will display the following messages:
  
  
  "Collecting operating system information. This may take  a few
  minutes...
  'C:\Program' is not recognized as an internal or external
  command, operable program or batch file.
  Operating system information collection is complete.
  Unable to open file 'dsmmsinfo.txt'
  QUERY SYSTEMINFO output has been written to file dsminfo.txt"
  
  
  With "Windows 2016 Server Core" installation, the "msinfo32.exe"
  is only located in the "C:\windows\system32" folder.
  Unfortunately, the IBM Spectrum Protect client searches for this
  utility in the "C:\program files\common files\Microsoft
  shared\Msinfo" folder, this path is hard coded.
  "Windows 2016 Server Core" doesn't have such a folder so the
  client fails to start "msinfo32.exe".
  
  Other "Windows 2016" installation will not show the problem if
  the "msinfo32.exe" is also found at the hard coded location.
  
  IBM Spectrum Protect Versions Affected: Client 8.1.x on Windows
  2016 Server Core
  
  
  Initial Impact: Low
  
  Additional Keywords: TSM nfo Server2016
  

Local fix

• - Create the following directory structure:
    C:\program files\common files\Microsoft shared
    C:\program files\common files\Microsoft shared\MSinfo
    C:\program files\common files\Microsoft shared\MSinfo\en-us
  
  - copy C:\windows\system32\msinfo32.exe to
   "C:\program files\common files\Microsoft shared\MSinfo\"
  - copy C:\windows\system32\en-us\msinfo32.exe.mui to
   "C:\program files\common files\Microsoft shared\MSinfo\en-us\"
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Backup-archive clients versions 7.1.x and 8.1.0 running on   *
  * Core Server for Windows 2008 (R2), 2012 (R2) and 2016.       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in level 8.1.4.                        *
  * Note that this is subject to change at the discretion of     *
  * IBM.                                                         *
  ****************************************************************
  

Problem conclusion

• The path to the utility "msinfo32.exe" was corrected. On Core
  Server for Windows it points to the "C:\windows\system32"
  folder. so the "dsmc query systeminfo" command collects all
  operating system information.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• dsmc
  

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels

• R81W PSY

     UP