IT18916: SYSTEM STATE BACKUP FAILS BUT SCHEDULE REPORTED AS SUCCESSFUL

IBM Spectrum Protectâ„¢ Client 8.1.2 Downloads and READMEs

APAR status

• Closed as program error.

Error description

• Running a scheduled backup that includes the systemstate could
  receive the following error:
  12/02/2016 09:56:31 ANS5250E An unexpected error was
  encountered.
     TSM function name : BackupComplete()
     TSM function      : 'BackupComplete() failed with error
  VSS_E_BAD_STATE. 0X80042301'
     TSM return code   : -2147212543
     TSM file          : ..\..\common\winnt\asrutil.cpp (2542)
  However, the schedule is reported as completeing successfully:
  12/02/2016 11:46:59 Scheduled event 'TEMP_INCR' completed
  successfully.
  Tivoli Storage Manager Versions Affected: 71W
  Customer/L2 Diagnostics:
  RC_VSS_ASR_BACKUP_FAILED return code being reset may be seen in
  a service trace:
  12/02/2016 09:56:31.000 Ý005428¨ Ý3868¨ :
  ..\..\common\winnt\asrutil.cpp(2489): DoVssAsrBackup()ASR writer
  is OK.
  12/02/2016 09:56:31.000 Ý005428¨ Ý3868¨ :
  ..\..\common\winnt\asrutil.cpp(2516): DoVssAsrBackup() Now we
  backup data.
  12/02/2016 09:56:31.000 Ý005428¨ Ý3868¨ :
  ..\..\common\winnt\asrutil.cpp(1402): BackupComplete() failed
  with error VSS_E_BAD_STATE.
  12/02/2016 09:56:31.000 Ý005428¨ Ý3868¨ :
  ..\..\common\winnt\asrutil.cpp(1249):
  12/02/2016 09:56:31.140 Ý005428¨ Ý3868¨ :
  ..\..\common\winnt\asrutil.cpp(2588): DoVssAsrBackup() Done.
  12/02/2016 09:56:31.140 Ý005428¨ Ý3868¨ :
  ..\..\client\clc\dscback.cpp(7067): ProcessVssRequest():
  psDoAsrBackup() returned rc=4657
  12/02/2016 09:56:31.140 Ý005428¨ Ý3868¨ :
  ..\..\client\clc\dscback.cpp(2518): DscIncrBack: Error
  processing group in virtual file system (null).rc = 4657. Reset
  rc and continue
  Initial Impact: Medium
  Additional Keywords: sched asr systemstate VSS_E_BAD_STATE
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * The Backup-Archive clients 7.1.1, 7.1.2, 7.1.3, 7.1.4 and    *
  * 7.1.6  versions for Windows platform                         *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See Error Description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This                      *
  * problem is currently projected to be fixed                   *
  * in levels  8.1.2. Note that this is subject to change at the *
  * discretion of IBM.                                           *
  ****************************************************************
  

Problem conclusion

• Client correctly returns the error code in the case of error.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels

• R71W PSY

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