APAR status
Closed as program error.
Error description
The installation of the IBM MQ LTS client on a Windows system fails with error "-2147287038" which translates to "%1 could not be found".The installation log shows: ******* Product: X:\MQ\9.0.0.0-IBM-MQC-Win64\Windows\MSI\IBM MQ 32bitSupport.msi ******* Action: ******* CommandLine: ********** MSI (s) (C4:78) [14:21:20:124]: Note: 1: 2203 2:X:\MQ\9.0.0.0-IBM-MQC-Win64\Windows\MSI\IBM MQ 32bitSupport.msi3: -2147287038 Action start 14:21:20: iwiInstall32bitRuntime. MSI (s) (C4:20) [14:21:20:124]: Note: 1: 1713 2: IBM MQ (Installation1)3: 1631 CustomAction iwiInstall32bitRuntime returned actual error code 2 (note this may not be 100% accurate if translation happened inside sandbox) MSI (s) (C4:20) [14:21:20:124]: Product: IBM MQ (Installation1) -- Error 1713.IBM MQ (Installation1) cannot install one of its required products. Contact your technical support group. System Error: 1631.
Local fix
Copy IBM MQ 32bitSupport.msi from "%mq_install_media_path%\Windows\MSI\x86\" to "%mq_install_media_path%\Windows\MSI\", and Copy IBM MQ 64bitSupport.msi from "%mq_install_media_path%\Windows\MSI\x64\" to "%mq_install_media_path%\Windows\MSI\"
Problem summary
**************************************************************** USERS AFFECTED: Users installing IBM MQ V9 LTS Client on a fresh Windows machine with no prior MQ installs. Platforms affected: Windows **************************************************************** PROBLEM DESCRIPTION: The IBM MQ V9 LTS Client installation on Windows was failing with error 1713 as the installer was unable to locate the MQ 32 bit C runtime package (IBM WebSphere MQ 32bitSupport.msi) and 64 bit C runtime package (IBM WebSphere MQ 64bitSupport.msi) in the installation package, due to incorrect location specified in the scripts.
Problem conclusion
The MQ installation scripts have been modified to pick the 32 bit C runtime package and 64 bit C runtime package correctly. --------------------------------------------------------------- The fix is targeted for delivery in the following PTFs: Version Maintenance Level v9.0 CD 9.0.3 v9.0 LTS 9.0.0.1 The latest available maintenance can be obtained from 'WebSphere MQ Recommended Fixes' http://www-1.ibm.com/support/docview.wss?rs=171&uid=swg27006037 If the maintenance level is not yet available information on its planned availability can be found in 'WebSphere MQ Planned Maintenance Release Dates' http://www-1.ibm.com/support/docview.wss?rs=171&uid=swg27006309 ---------------------------------------------------------------
Temporary fix
Comments
APAR Information
APAR number
IT18562
Reported component name
IBM MQ BASE M/P
Reported component ID
5724H7261
Reported release
900
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2017-01-11
Closed date
2017-02-28
Last modified date
2017-06-01
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
IBM MQ BASE M/P
Fixed component ID
5724H7261
Applicable component levels
R900 PSY
UP
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Document Information
Modified date:
01 June 2017