IBM Support

IT17961: SIGN-IN BOX ON STERLING FILE GATEWAY V2.2.6.2 IS NOT DISPLAYED ON INTERNET EXPLORER 11

Direct links to fixes

iSeries_Media_5020602_4
Media_IM_5020602_4
iSeries_Media_5020602_4
Media_IM_5020602_4

Subscribe

You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • When you access Sterling File Gateway login page, the Sign-in
box is not displayed. Instead, a small icon indicating an error
is displayed.

Local fix

  • STRRTC: 517600
CR/CR
Circumvention:

The corrupt hdr_mid.jpg file is in the
\install\container\Applications\filegateway\isomorphic\skins\Fil
eGateway_v001\images\FGimages structure. Replaced that file
with the same named file from the
\install\container\Applications\filegateway\images structure to
correct the issue.

Problem summary

  • Users Affected:
All


Problem Description:
Sign-in box on Sterling File Gateway V2.2.6.2 is not displayed
correctly on Internet Explorer 11.

Platform Affected:
All

Problem conclusion

  • Resolution Summary:
A code fix is provided.


Delivered In:
5020602_4
5020603_2

Temporary fix

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    IT17961
    • 

  • Reported component name
    STR FILE GATEWA
    • 

  • Reported component ID
    5725D0700
    • 

  • Reported release
    226
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2016-11-15
    • 

  • Closed date
    2017-05-12
    • 

  • Last modified date
    2017-06-19
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    STR FILE GATEWA
    • 

  • Fixed component ID
    5725D0700
    • 



Applicable component levels


    








      
              
                            

              

              [{"Line of Business":{"code":"LOB02","label":"AI Applications"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS4TGX","label":"IBM Sterling File Gateway"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"2.2"}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            03 March 2021
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
Page Feedback