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IT17738: SORTING ENTRIES FOR ZIP FILES ON THE ROUTE TAB OF IBM STERLING FILE GATEWAY CAUSES ERRORS

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APAR status

  • Closed as program error.

Error description

  • IBM Sterling File Gateway producer uploads a zip file
    containing number of files. Go to the Route
    tab and click the header of the Consumer column to
    sort the entries, an error message with the list of routes
    appears on the screen.
    
    "An unexpected error has occurred. Please
    check the logs for details."
    
    Click OK. The following error message is now displayed.
    
    "There are no routes that result for your selected Arrived File
    One possible cause could be an error in the Arrived File"
    
    The filegateway.log file includes the following:
    
    [2016-09-12 16:45:34.374] ERROR 001100010100
    FileGateway.Engine.FAILED_CACHE_OPERATION Cache operation
    failure
    [2016-09-12 16:45:34.374] ERROR [1473713134374] Cache operation
    failure
    [2016-09-12 16:45:34.374] ERRORDTL [1473713134374]
    com.sterlingcommerce.fg.exception.FileGatewayException: Cache
    operation failure
    

Local fix

  • STRRTC 513908
    NM / NM
    Cicumvention: None
    

Problem summary

  • Users Affected:
    All
    
    Problem Description:
    Sorting entries for zip files on the Route tab of IBM Sterling
    File Gateway causes errors.
    
    Platforms Affected:
    All
    

Problem conclusion

  • Resolution Summary:
    A code fix is provided.
    
    Delivered In:
    5020601_6
    5020602_4
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT17738

  • Reported component name

    STR FILE GATEWA

  • Reported component ID

    5725D0700

  • Reported release

    226

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2016-10-28

  • Closed date

    2016-11-28

  • Last modified date

    2017-05-15

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    STR FILE GATEWA

  • Fixed component ID

    5725D0700

Applicable component levels

[{"Line of Business":{"code":"LOB02","label":"AI Applications"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS4TGX","label":"IBM Sterling File Gateway"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"2.2"}]

Document Information

Modified date:
03 March 2021