IT16878: AUTOMATIC CLIENT DEPLOYMENT ON WINDOWS FAILS WITH ANS4206E AND ANS4298E

IBM Spectrum Protectâ„¢ Client 8.1.0 Downloads and READMEs
IBM Spectrum Protect client 7.1.6.x interim fix downloads

APAR status

• Closed as fixed if next.

Error description

• Using installation package 7.1.6 for automatic deployment on
  Windows fails at extracting the installation image with message
  ?ANS4206E The Deployment Manager received an error while
  extracting from installation image:
  7.1.6.0-TIV-TSMBAC-WinX32.exe?.
  
  updatemgr.log shows:
  ANS4200I  x86, DPL_HDSCONTROL, DEFAULT: The Deployment Manager
  process was started successfully. Deployment Manager Version
  Information: Deployment Manager Version 1, Release 2, Level 0.0
  110307A
  ANS4206E The Deployment Manager received an error while
  extracting from installation image:
  7.1.6.0-TIV-TSMBAC-WinX32.exe.
  ANS4298E  x86, DPL_HDSCONTROL, DEFAULT: The client deployment
  was cancelled. The previous event causing the cancellation is:
  4206.
  
  trace shows:
  dsmtrace.cpp        ( 146): DeployMgr psupdatemgr.cpp(1736):
  Extracting installation image for Backup-archive client.
  dsmtrace.cpp        ( 146): DeployMgr psupdatemgr.cpp(1796):
  Image exacting thread did not terminate within 10 minutes.
  dsmtrace.cpp        ( 146): DeployMgr psupdatemgr.cpp(875):
  Error extracting installation image for BA client.
  
  
  Tivoli Storage Manager Client Versions Affected:
  BA client automatic deployment 7.1.6 on all Windows platforms
  
  | MDVREGR 7.1.6.0-TIV_5698MCL |
  
  Initial Impact:
  Medium
  
  Additional Keywords:
  TSM, client, autodeploy, auto deploy, deployclient, windows,
  Spectrum Protect, Tivoli Storage Manager
  

Local fix

• manually install 7.1.6 BA client
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Backup-archive client versions 7.1.6.0 - 7.1.6.3 running on  *
  * all Microsoft Windows platforms.                             *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

Temporary fix

Comments

• If there is a next release of Tivoli Storage Manager after 7.1,
  this APAR will be fixed in that next release.
  

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

• R71W PSN

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