IBM Support

IT16513: MQ EXPLORER MS0T INSTALL FAILS JVMJ9VM015W: INITIALIZATION ERROR FOR LIBRARY ?jclse7b_

Subscribe to this APAR

By subscribing, you receive periodic emails alerting you to the status of the APAR, along with a link to the fix after it becomes available. You can track this item individually or track all items by product.

Notify me when this APAR changes.

Notify me when an APAR for this component changes.

 

APAR status

  • Closed as program error.

Error description

  • Installing WebSphere MQ Explorer on Windows from
    SupportPac MS0T fails with the error
    
    "Could not create the Java Virtual Machine"
    
    Examination of the installer console log shows that the
    following
    error message was received:
    
      JVMJ9VM015W
      Initialization error for library jclse7b_27(2):
    
      JVMJ9VM009E J9VMDllMain failed.
    
      Error: Could not create the Java Virtual Machine.
      Error: A fatal exception has occurred. Program will exit.
    

Local fix

  • The problem can be worked around by running the installation
    from the command line and
    explicitly specifying that the InstallAnywhere install program
    must use the JRE that is bundled
    in the install package.
    
    To do this:
    
    1. Extract the files from the MS0T zip package and launch the
    installation of IBM MQ Explorer
    by double clicking on the Setup.exe file from File Explorer.
    The install will fail but the installer
    files will be left in a temporary directory, for example:
    
         C:\Users\uuuuuuuu\AppData\Local\Temp\Innnnnnnnnn\Windows
    
    (where uuuuuuuu is your Windows user name and nnnnnnnnnn is a
    randomly assigned number).
    
     2. Start the Windows command prompt and switch to the temporary
    directory Identified in the previous step.
    
         cd C:\Users\uuuuuuuu\AppData\Local\Temp\Innnnnnnnnn\Windows
    
     3. Run the following command from the command line:
    
         setup LAX_VM
    "C:\Users\uuuuuuuu\AppData\Local\Temp\Innnnnnnnnn\Windows\resour
    ce\jre\jre\bin\Java.exe"
    
     4. The MS0T installer will run normally.  Follow the graphical
    prompts to complete the installation.
    

Problem summary

  • ****************************************************************
    USERS AFFECTED:
    This APAR affects users trying to install the MS0T SupportPac on
    Windows.
    
    
    Platforms affected:
    Windows
    
    ****************************************************************
    PROBLEM DESCRIPTION:
    When installing the stand-alone MQ Explorer from SupportPac MS0T
    on
    Windows platforms, Setup.exe unpacks the installation files to a
    temporary
    directory, but then fails with the error message:
    
    "Error: Could not create the Java Virtual Machine. Error: A
    fatal exception has occurred. Program will exit."
    

Problem conclusion

  • This issue was caused when the InstallAnywhere installer failed
    to invoke the Java Runtime Environment which was embedded in the
    installation bundle.  The problem has been resolved by
    correcting the InstallAnywhere configuration files and
    rebuilding the installation bundle with a later version of
    InstallAnywhere.
    
    ---------------------------------------------------------------
    The fix is targeted for delivery in the following PTFs:
    
    Version    Maintenance Level
    v9.0 CD    9.0.3
    v9.0 LTS   9.0.0.2
    
    The latest available maintenance can be obtained from
    'WebSphere MQ Recommended Fixes'
    http://www-1.ibm.com/support/docview.wss?rs=171&uid=swg27006037
    
    If the maintenance level is not yet available information on
    its planned availability can be found in 'WebSphere MQ
    Planned Maintenance Release Dates'
    http://www-1.ibm.com/support/docview.wss?rs=171&uid=swg27006309
    ---------------------------------------------------------------
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT16513

  • Reported component name

    WMQ BASE MULTIP

  • Reported component ID

    5724H7251

  • Reported release

    800

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2016-08-08

  • Closed date

    2017-04-27

  • Last modified date

    2017-04-27

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    WMQ BASE MULTIP

  • Fixed component ID

    5724H7251

Applicable component levels

  • R800 PSY

       UP

[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSYHRD","label":"IBM MQ"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"8.0.0.0","Edition":"","Line of Business":{"code":"LOB36","label":"IBM Automation"}}]

Document Information

Modified date:
27 April 2017