IT16235: "ANS4262E THE PREVIEW OF THE CLIENT INSTALLATION FAILED" FOR AUTOMATIC DEPLOYMENT WHEN UPGRADING FROM 6.2.X TO 7.1.3+

IBM Spectrum Protectâ„¢ Client 8.1.0 Downloads and READMEs
IBM Spectrum Protect client 8.1.x.y interim fix downloads

APAR status

• Closed as program error.

Error description

• Automatic backup-archive client deployment upgrade on AIX from
  version 6.2.x to 7.1.3.0 or later can fail with:
  
  
   ANS4200I  architecture, SCHED_NAME, DOMAIN_NAME:
  The Deployment Manager process was started
  successfully. Deployment Manager Version Information:
  Deployment Manager Version 1, Release 2, Level 0.0
  110307A
  .
   ANS4262E The preview of the client
  installation failed.
  
  ANS4298E  architecture, SCHED_NAME, DOMAIN_NAME:
  The client deployment was cancelled. The previous event
  causing the cancellation is: 4262.
  
  Trace will show:
  
  
          dsmtrace.cpp        ( 146): DeployMgr: Upgrade of B/A
  client failed.
          dsmtrace.cpp        ( 146): DeployMgr: Failed to get B/A
  fileset information.
          dsmlog.cpp          ( 598): dsmHandle=1 logFlags  =
  0x00000002 msgNum>14262< numInserts>0<
          dsmlog.cpp          ( 662): tsmLogMessage EXIT: rc =
  >0<.
          dsmlog.cpp          ( 598): dsmHandle=1 logFlags  =
  0x00000002 msgNum>14298< numInserts>4<
          dsmlog.cpp          ( 662): tsmLogMessage EXIT: rc =
  >0<.
          dsmtrace.cpp        ( 146): DeployMgr
  psupdatemgr.cpp(1125): Terminating update manager. Preview of
  the installation failed.
          dsmterm.cpp         ( 241): dsmTerminate ENTRY:
  dsmHandle is 1
          dsmterm.cpp         ( 275): dsmTerminate: call
  ApiCleanUp . rc = 0
          dsminit.cpp         (3173): ApiCleanUp  : handle is = 1
          apianchr.cpp        ( 714): anDeleteAnchor: Free the
  space for myAnchor handle is 1
          dsmterm.cpp         ( 283): dsmTerminate EXIT: rc = >0<.
          dsmsetup.cpp        ( 975): dsmCleanUp  ENTRY: mtFlag =
  1.
          dsmsetup.cpp        ( 986): dsmCleanUp entered.
          dsminit.cpp         (3204): ApiCleanUp : Final exit
  
  setup.log will show that filesets are not found:
  
  INSTALLEDFILES
  issuing command: lslpp -qcl  tivoli.tsm.client.ba.32bit.base
  Did not find tivoli.tsm.client.ba.32bit.base
  writing to sysinfo: * tivoli.tsm.client.ba.32bit.base is not
  installed
  issuing command: lslpp -qcl  tivoli.tsm.client.ba.32bit.common
  Did not find tivoli.tsm.client.ba.32bit.common
  writing to sysinfo: * tivoli.tsm.client.ba.32bit.common is not
  installed
  
  
  
  IBM Spectrum Protect Versions Affected:
  IBM Spectrum Protect Client: 7.1.3 to 7.1.6 and 8.1.0 on AIX
  platform
  
  
  
  Initial Impact: Medium
  
  
  Additional Keywords: TSM IBM Spectrum Protect error deployment
  upgrade filesets
  
  | MDVREGR 7.1.3.0-TIV_5698MCL |
  

Local fix

• Using automatic backup-archive client deployment, upgrade to
  6.4.x client first, then upgrade to 7.1.3.0 or higher.
  
  Or
  
  Manually upgrade client to 7.1.3.0 or higher.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Backup-archive client versions 7.1.3 - 7.1.6 and 8.1.0,      *
  * running on AIX                                               *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in levels 8.1.2 and 8.1.0.2. Note that *
  * this is subject to change at the discretion of IBM.          *
  ****************************************************************
  

Problem conclusion

• *
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels

• R71A PSY

     UP

• R81A PSY

     UP