Fixes are available
APAR status
Closed as fixed if next.
Error description
When trying to list available backups using IBM Tivoli Storage Manager for Mail - Data Protection for Microsoft Exchange the query may start to list backups but then fails and the following message is logged to the standard output: ------------------------------------- ANS1017E (RC-50) Session rejected: TCP/IP connection failure. ------------------------------------- In the Data Protection for Microsoft Exchange log file (tdpexc.log) will show: ----------------------------- ANS1017E (RC-50) Session rejected: TCP/IP connection failure. FMX5060E A Tivoli Storage Manager API error has occurred. Examine the Windows Event Logs and DSMERROR.LOG for additional details. ----------------------------- The API error log of Data Protection for Microsoft Exchange will show: ------------------------- ANS1017E Session rejected: TCP/IP connection failure. ------------------------- The mutual error log of the dsmcad and dsmagent services will show: --------------------- ANS1577I The Windows console event handler received a 'Ctrl-C' console event. --------------------- The Windows application event log will show messages like: ------------------ Task Category: Application Crashing Events Level: Error Faulting application name: dsmagent.exe, version: 7.1.3.0, time stamp: 0x55c4fc6d Faulting module name: dsmagent.exe, version: 7.1.3.0, time stamp: 0x55c4fc6d Exception code: 0xc0000409 Faulting application path: C:\Program Files\Tivoli\TSM\baclient\dsmagent.exe Faulting module path: C:\Program Files\Tivoli\TSM\baclient\dsmagent.exe ------------------ You may not find a dsmagent.dmp dump file from the crash but a dump file may have been saved to a sub-directory of "C:\ProgramData\Microsoft\Windows\WER\ReportQueue\ AppCrash_dsmagent*" The call stack of a dump file may show: ---------------------------------------- dsmagent!__report_rangecheckfailure+0xe dsmagent!vssParseCompGroupName+0x966 dsmagent!vssQueryBackup+0xac1 dsmagent!vssHandleAllQuery+0x2ca dsmagent!diBackQuery+0x787 dsmagent!diSessionManager+0x1a0 dsmagent!sessionThread+0x3ee ---------------------------------------- IBM Tivoli Storage Manager client versions affected: 7.1 on all supported platforms Initial Impact: High Additional Keywords: tivoli storage manager spectrum protect tsm dsmagent
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * Tivoli Storage Manager for Mail: Data Protection for * * Microsoft Exchange server 6.3,6.4, 7.1 * * Tivoli Storage Manager for Microsoft Exchange Server 3.1, * * 3.2, 4.1 * **************************************************************** * PROBLEM DESCRIPTION: * * SEE ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: * * Apply fixing level when it is available * ****************************************************************
Problem conclusion
Temporary fix
Comments
If there is a next release of Tivoli Storage Manager after 7.1, this APAR will be fixed in that next releaseb
APAR Information
APAR number
IT16030
Reported component name
TSM CLIENT
Reported component ID
5698ISMCL
Reported release
64W
Status
CLOSED FIN
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2016-07-22
Closed date
2016-09-26
Last modified date
2016-09-26
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Applicable component levels
R63W PSN
UP
R64W PSN
UP
R71W PSN
UP
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"64W","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
07 January 2022