IT15675: VM BACKUP WITH APPLICATION PROTECTION FAILS WHEN EXCLUDING DISK

Download Information: Version 8.1.0 IBM Spectrum Protectâ„¢ for Virtual Environments
IBM Spectrum Protect client 7.1.6.x interim fix downloads

APAR status

• Closed as program error.

Error description

• BM Tivoli Storage Manager for Virtual Environments, Data
  Protection for VMware
  VM backup with application protection fails when both of
  following conditions are true:
  1. The exclude.vmdisk option is used to exclude a disk during
  backup. And
  2. The VM contains disks which are not managed by VMware, such
  as ISCSI directly connected disk.
  
  The backup fails with following error message:
  ANS9398E IBM Tivoli Storage Manager application protection
  failed to initialize
  on virtual machine <vm_name>. See the error log for more
  details.
  

Local fix

• Do not use exclude.vmdisk option during vm backup.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Users of:                                                    *
  * - Tivoli Storage Manager for Mail: Data Protection for       *
  * Microsoft Exchange Server 7.1.6                              *
  * - Tivoli Storage FlashCopy Manager for Microsoft Exchange    *
  * Server 4.1.6                                                 *
  * - Tivoli Storage Manager (TSM) for Databases: Data           *
  * Protection for Microsoft SQL Server 7.1.6                    *
  * - Tivoli Storage FlashCopy Manager for Microsoft SQL Server  *
  * 4.1.6                                                        *
  *                                                              *
  * who perform "application protection" backups using           *
  * Tivoli Storage Manager for Virtual Environments: Data        *
  * Protection for VMware.                                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• Tivoli Storage Manager for Virtual Environments Data Protection
  for VMware Data Mover has been updated to correctly back up VM
  with application protection when excluding disks.
  

Temporary fix

• A fix for this problem is currently targeted for Tivoli Storage
  Manager Client on Windows and Linux x86 for interim fix package
  7.1.6.3
  
  Note1: Until a Data Protection for VMware packaged fix of a
  fixing Tivoli Storage Manager Client level is available, Data
  Protection for VMware customers can install and use a fixed
  level of the the Tivoli Storage Manager Client in their
  environment.
  
  Note 2: The Tivoli Storage Manager (TSM) Client is a part of the
  Data Protection for VMware. In Data Protection for VMware
  environments, the TSM Client is also known as the data mover.
  
  Note 3: This is subject to change at the discretion of IBM.
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• dsmc
  

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels

• R71W PSY

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