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IT15565: SFG ARRIVED FILE TAB SHOWS MANY RECORDS STUCK IN STARTED STATUS THAT DOES NOT DISPLAY ANYTHING IF CLICKED

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APAR status

  • Closed as program error.

Error description

  • The property named "disallowDuplicateMessages" is set to
    "true" in mailbox.properties. It regularly occurs that
    multiple copies of the same file are uploaded to a mailbox by
    producers.
    
    Sometimes when this happens, two uploads in a very
    short time span triggers a situation where the first one
    shows with a status of "Routed" and the second one with a
    status of "Started" and both have the same message ID. If the
    one with status "Started" is clicked, no detail screens open to
    see what happened. If the one with status "Routed" is clicked,
    everthing appears as normal.
    
    Errors like the below appear in the mailbox.log file:
    ERROR [MailboxQueryService] - setting WFC Status to ERROR with
    Advanced Status [Mailbox Service Error]
    ERROR  [1457586223550] null
    ERRORDTL
    [1457586223550]java.lang.StringIndexOutOfBoundsException
    

Local fix

  • STRRTC - 497200
    NM / NM
    Circumvention:  None
    

Problem summary

  • Users Affected:
    ALL
    
    Problem Description:
    SFG Arrived File tab shows many records stuck in Started
    status that do not display anything if clicked.
    
    Platforms Affected:
    ALL
    

Problem conclusion

  • Resolution Summary:
    A code fix is provided.
    
    Delivered In:
    5020601_4
    5020500_14
    5020602_4
    5020603_2
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT15565

  • Reported component name

    STR FILE GATEWA

  • Reported component ID

    5725D0700

  • Reported release

    226

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2016-06-02

  • Closed date

    2016-06-27

  • Last modified date

    2017-06-16

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    STR FILE GATEWA

  • Fixed component ID

    5725D0700

Applicable component levels

[{"Line of Business":{"code":"LOB02","label":"AI Applications"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS4TGX","label":"IBM Sterling File Gateway"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"2.2"}]

Document Information

Modified date:
03 March 2021