IT14935: OPERATIONS CENTER CLASSIFYING SCEHDULED CLIENT BACKUPS COMPLETING WITH A WARNING (RC 8) AS AT RISK

7.1.7.000-TIV-TSMOC-AIX
7.1.7.000-TIV-TSMOC-LinuxPPC64
7.1.7.000-TIV-TSMOC-LinuxPPC64le
7.1.7.000-TIV-TSMOC-LinuxS390
7.1.7.000-TIV-TSMOC-Linuxx64
7.1.7.000-TIV-TSMOC-Windows
IBM Spectrum Protect Operations Center V7.1.7 Download

APAR status

• Closed as program error.

Error description

• Prior to version 7.1.3 of the Operations Center, scheduled
  client backups completing with an RC 8 were not being
    tagged as documented, within the Clients tab. The Operations
    Center contex help documentation shows that scheduled backups
    completing with an RC 8 should be classified with a WARNING
    and as AT RISK. APAR IT09612 resolved this issue.
  
    However, this APAR now caused customers success rate for
    scheduled client backups to significantly drop. This was due
    to WARNINGS (RC 8) being classified as AT RISK. An RC 8 is to
    be treated as a success, but indicate a warning occurred
    during the backup and to review the logs to determine the
    impact of the WARNING reported.
  
  Tivoli Storage Manager Versions Affected:
    Operations Center 7.1.3 and above
  Customer/L2 Diagnostics (If Applicable)
    The Overview tab on the Operations Center shows a significant
    higher percentage of clients that are At Risk.
  Initial Impact:
    Low
  Additional Keywords:
    OC RC 8 WARNING ATRISK
  

Local fix

•   Issue a QUERY EVENT * * TYPE=CLEINT FORMAT=DETAIL against your
    HUB or SPOKE servers and review the output. Review the
    dsmerror.log and dsmsched.log for any scheduled client
    backup that shows a "Completed" status and a result of "8":
  
    TSMOCHUB> QUERY EVENT * * TYPE=CLEINT FORMAT=DETAIL
    ... Schedule Name Node Name ... Completed Status Result
        ------------- ---------     ----------------- ------
        DAILYBACKUP   CROGERS       Completed         8
  
    Review logs for any ANSnnnnW messages and resolve the warning.
    Resolving the warning messages will decrease the number of
    At Risk scheduled client backups.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Tivoli Storage Manager ( Spectrum Protect ) Operations   *
  * Center users.                                                *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in levels 7.1.7. Note that this is     *
  * subject to change at the discretion of IBM.                  *
  ****************************************************************
  

Problem conclusion

• This problem was fixed.
  Affected platforms: AIX, Linux, and Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM OPERATIONS

• Fixed component ID

  5608E01UI

Applicable component levels