IBM Support

IT14901: TSM APPLICATION PROTECTION BACKUP LEAVES THE BACKUP TASK HANGINGON THE VCENTER AND NEVER TERMINATES.

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APAR status

  • Closed as program error.

Error description

  • During an application protection type backup of a VM (containing
    either SQL or Exchange), if the backup fails, the corresponding
    backup task on the vCenter does not get terminated. The retry
    function starts another backup operation but the original backup
    task is still left on the vCenter. The user has to manually log
    in to the vSphere client and cancel the leftover backup task.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * Tivoli Storage Manager for Virtual Environments Data         *
    * Protection for VMware version 7.1 running on all Microsoft   *
    * Windows x64 and Linux x86_64 platforms                       *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See ERROR DESCRIPTION                                        *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * This issue is projected to be fixed in the Tivoli Storage    *
    * Manager Client on Windows x64 and Linux x86_64 in level      *
    * 7.1.6.                                                       *
    * Note 1: The Tivoli Storage Manager (TSM) Clent is a          *
    * prerequisite to using the Data Protectin for VMware. In Data *
    * Protection for VMware environments, the TSM Client is also   *
    * known as the data mover.                                     *
    * Note 2: This is subject to change at the discretion of IBM.  *
    ****************************************************************
    

Problem conclusion

  • Application protection backup function has been updated to
    automatically remove any backup tasks on the vSphere client
    before retrying the backup function.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT14901

  • Reported component name

    TSM FOR VE DP V

  • Reported component ID

    5725TVEVM

  • Reported release

    71W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2016-04-21

  • Closed date

    2016-05-12

  • Last modified date

    2016-05-12

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • dsmagent
    

Fix information

  • Fixed component name

    TSM CLIENT

  • Fixed component ID

    5698ISMCL

Applicable component levels

  • R71W PSY

       UP

  • R71L PSY

       UP

[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"71W","Line of Business":{"code":"LOB26","label":"Storage"}}]

Document Information

Modified date:
11 January 2022