IT14476: [WINDOWS 10] TRAY ITEM ICON IS DUPLICATED IN SOME CONDITIONS

APAR status

• Closed as program error.

Error description

• [Update]
  
  Eclipse team has fixed the issue. Please get the code change
  from the following
  bugzilla link and merge it to XPD.
  
  [Problem]
  
  * The issue has been reported to Eclipse:
  https://bugs.eclipse.org/bugs/show_bug.cgi?id=488739. *
  
  The issue was reported by some IBM Sametime customers. They said
  the Sametime
  icon in system tray was duplicated many times. After checking
  the issue, I
  think it's a generic issue of SWT Tray component. I reported the
  bug as
  critical because our Sametime customer requests urgent fix from
  us.
  
  The customer is using Windows 10. They have told me the
  following cases that
  they see multiple icons:
  
  1. Close the lid and reopen it;
  2. Change the screen resolution or scale factor.
  
  I personally can't reproduce the issue with first approach. But
  I am able to
  regularly reproduce the bug by changing scale factor in Display
  setting. In
  Windows 10, you can set scale factor in "Settings" -> "Display"
  -> "Change the
  size of text, apps, and other items". Slide the bar to set a
  different scale
  factor which is greater than 100%. Do not log out. You will see
  an existing
  tray icon is duplicated by itself. Each time when you change to
  a new scale
  factor, a new copy of the icon will be created. These icons will
  not disappear
  if you hover the mouse upon them. They stay in the system tray
  till the
  application quits. But they are not operational at all,
  irresponsible to your
  click or right click.
  

Local fix

• Restart Notes client
  

Problem summary

• A programming error was found and will be corrected in a future
   release.
  

Problem conclusion

• A programming error was found and will be corrected in a future
   release.
  

Temporary fix

Comments

• This APAR is associated with SPR# LQIUA7W8EU.
  A programming error was found and will be corrected in a future
   release.
  

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  LOTUS EXPEDITOR

• Fixed component ID

  5724R0900

Applicable component levels

• R901 PSN

     UP