IBM Support

IT13787: MAILBOX MESSAGES ARE NOT DELETED CORRECTLY DUE TO RACE CONDITION

Direct links to fixes

si_52_build_5020500_interimfix_12
si_52_build_5020500_interimfix_12

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APAR status

  • Closed as program error.

Error description

  • Due to Race Condition, a large number of mailbox messages
are not deleted when Sterling File Gateway tries to delete them.

Race Condition occurs during these scenarios:

1) Sterling File Gateway must run on a cluster.
2) The two servers running Sterling File Gateway must have
asynchronous clocks
3) In the default Mailbox Delete Service, 'Days Old' must be set
to '0'.

Local fix

  • STRRTC - 474300
JPM/JPM

Workaround:
Set 'Days Old' in Mailbox Delete Service to -1.

Problem summary

  • Users Affected:
All

Problem Description:
IBM Sterling File Gateway - Race condition can cause mailbox
messages to not delete correctly.

Platforms Affected:
All

Problem conclusion

  • Resolution Summary:
A code fix has been provided.

Delivered in:
5020500_12
5020601_7

Temporary fix

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    IT13787
    • 

  • Reported component name
    STR FILE GATEWA
    • 

  • Reported component ID
    5725D0700
    • 

  • Reported release
    224
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2016-02-15
    • 

  • Closed date
    2016-03-23
    • 

  • Last modified date
    2017-03-08
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    STR FILE GATEWA
    • 

  • Fixed component ID
    5725D0700
    • 



Applicable component levels


    








      
              
                            

              

              [{"Line of Business":{"code":"LOB59","label":"Sustainability Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS4TGX","label":"IBM Sterling File Gateway"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"2.2"}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            03 March 2021
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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