IBM Support

IT13787: MAILBOX MESSAGES ARE NOT DELETED CORRECTLY DUE TO RACE CONDITION

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • Due to Race Condition, a large number of mailbox messages
    are not deleted when Sterling File Gateway tries to delete them.
    
    Race Condition occurs during these scenarios:
    
    1) Sterling File Gateway must run on a cluster.
    2) The two servers running Sterling File Gateway must have
    asynchronous clocks
    3) In the default Mailbox Delete Service, 'Days Old' must be set
    to '0'.
    

Local fix

  • STRRTC - 474300
    JPM/JPM
    
    Workaround:
    Set 'Days Old' in Mailbox Delete Service to -1.
    

Problem summary

  • Users Affected:
    All
    
    Problem Description:
    IBM Sterling File Gateway - Race condition can cause mailbox
    messages to not delete correctly.
    
    Platforms Affected:
    All
    

Problem conclusion

  • Resolution Summary:
    A code fix has been provided.
    
    Delivered in:
    5020500_12
    5020601_7
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT13787

  • Reported component name

    STR FILE GATEWA

  • Reported component ID

    5725D0700

  • Reported release

    224

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2016-02-15

  • Closed date

    2016-03-23

  • Last modified date

    2017-03-08

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    STR FILE GATEWA

  • Fixed component ID

    5725D0700

Applicable component levels

[{"Line of Business":{"code":"LOB02","label":"AI Applications"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS4TGX","label":"IBM Sterling File Gateway"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"2.2"}]

Document Information

Modified date:
03 March 2021