IBM Support

IT13154: SYSTEM ERROR WHEN CREATING NEW USER ACCOUNT IN DASHBOARD

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APAR status

  • Closed as program error.

Error description

  • On the dashboard, create a new Account.
    On the "User Information" screen is reached, press [Back], then
    press [Next].
    
    The following error message is displayed:
    
    Processing error has occurred. Please contact system
    administrator and check system logs for more details.
    

Local fix

  • STRRTC 487376
    JG / JG
    Circumvention: None
    

Problem summary

  • Users Affected:
    All
    
    Problem Description:
    
    Navigate to Dashboard -> Accounts -> User Accounts -> Create
    a new Account.
    Go through the wizard to create new user, when "User
    Information" screen is reached, press [Back] and then press
    [Next].
    
    
    Error Message displays:
    
    Errors
    Processing error has occurred. Please contact system
    administrator and
    check system logs for more details.
    
    When clicking the final "NEXT" button as listed in scenario
    above, the ui.log displays the following exception:
    Request Debug END
    
    [2015-12-16 02:40:05.001] DEBUG [ToolbarBean] SDK_installed is :
    false
    [2015-12-16 02:40:05.001] ERROR Error
    [2015-12-16 02:40:05.001] ERROR [1450194005001]
    java.lang.Integer incompatible with java.lang.String
    [2015-12-16 02:40:05.001] ERRORDTL
    [1450194005001]java.lang.ClassCastException: java.lang.Integer
    incompatible with java.lang.String
        at
    com.sterlingcommerce.woodstock.adminui.servlet.AccountWizard.upd
    ateAccount(AccountWizard.java:802)
        at
    com.sterlingcommerce.woodstock.adminui.servlet.AccountWizard.doP
    ost(AccountWizard.java:123)
        at
    javax.servlet.http.HttpServlet.service(HttpServlet.java:713)
        at
    javax.servlet.http.HttpServlet.service(HttpServlet.java:806)
        at
    org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.jav
    a:511)
    
    Platforms Affected:
    All
    

Problem conclusion

  • Resolution Summary:
    A code fix has been provided.
    
    Delivered In:
    5020500_11
    5020601_2
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT13154

  • Reported component name

    STR B2B INTEGRA

  • Reported component ID

    5725D0600

  • Reported release

    525

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2016-01-12

  • Closed date

    2016-01-13

  • Last modified date

    2016-04-15

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    STR B2B INTEGRA

  • Fixed component ID

    5725D0600

Applicable component levels

  • R525 PSY

       UP

[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS3JSW","label":"IBM Sterling B2B Integrator"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"5.2.5","Edition":"","Line of Business":{"code":"LOB02","label":"AI Applications"}}]

Document Information

Modified date:
15 April 2016