IBM Support

IT12849: HEALTHCHECK TOOL UI IS GREYED OUT IN INTERNET EXPLORER BROWSER

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APAR status

  • Closed as program error.

Error description

  • HealthCheck Tool was installed to help Sterling B2B Integrator.
    However after the tool was run, the screen was greyed out and
    user could not access results. Once ESC key was pressed,
    results appeared.
    

Local fix

  • Circumvention: Use Firefox browser instead.
    

Problem summary

  • Problem Description:
    While running HealthCheck in Internet Explorer, the UI appears
    greyed out and the user is unable to interact with it.
    
    Platforms Affected:
    All
    
    Users Affected:
    Internet Explorer users
    

Problem conclusion

  • Resolution Summary:
    A code fix has been provided.
    
    Delivered In:
    5020601 (HealthCheck 1.0.3.1)
    

Temporary fix

  • Use a different browser or run HealthCheck from the command
    line.
    

Comments

APAR Information

  • APAR number

    IT12849

  • Reported component name

    STR B2B INTEGRA

  • Reported component ID

    5725D0600

  • Reported release

    524

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2015-12-17

  • Closed date

    2015-12-17

  • Last modified date

    2015-12-18

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    STR B2B INTEGRA

  • Fixed component ID

    5725D0600

Applicable component levels

  • R526 PSY

       UP

[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS3JSW","label":"IBM Sterling B2B Integrator"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"5.2.4","Edition":"","Line of Business":{"code":"LOB02","label":"AI Applications"}}]

Document Information

Modified date:
18 December 2015